Intake & Assessment Worker

Full-time | Permanent | Based at the Victorian Pride Centre, St Kilda | SACS Level 5 | Salary Packaging Available

Use Your Lived Experience to Create Change

Do you have a passion for community health services and health promotion and want to use your experience to support and improve access to services?

This is a unique opportunity to join RhED (Resourcing Health & Education in the Sex Industry), Victoria's leading specialist program supporting sex workers through advocacy, education, health promotion, and peer-informed support.

As the first point of contact for many people reaching out to RhED, you'll play a vital role in helping clients access information, support, and services that can make a real difference to their health, wellbeing, and safety.

This is more than an intake and assessment role. It's an opportunity to bring your lived experience, knowledge, and passion for social justice into a respected specialised service that is committed to the rights and wellbeing of sex workers across Victoria.

About RhED

As part of Better Health Network's Resilient Communities program, RhED is a service for the sex industry in Victoria. We provide holistic and inclusive services, programs and resources to Victorian-based sex workers, disseminate relevant and current information to the greater sex industry, and to provide sex-work-centred education to the wider community.

About The Role

As the Intake & Assessment Worker, you will be the welcoming voice and first connection for people contacting RhED.

You'll conduct screening and assessment, provide information, brief support, and service navigation while helping clients access the right support at the right time.

Your Role Will Include

• Responding to enquiries via phone, online platforms, and face-to-face contact
• Conducting intake, assessment, and risk screening
• Using your lived experience to build rapport, trust, and engagement
• Supporting community events, outreach activities, and resource distribution
• Contributing to RhED's online presence and community engagement

About You

We're looking for someone who can support clients in accessing RhED services and can draw on their lived experience thoughtfully and professionally to support others.

Essential

You will bring:

• Diploma in Community Services or equivalent
• Experience in community services, health promotion, peer work, welfare, advocacy, or community development
• Strong communication and relationship-building skills
• Commitment to the rights, safety, and wellbeing of sex workers
• Ability to work with people experiencing crisis, vulnerability, and complex challenges
• Strong organisational and administrative skills
• Lived experience working in the sex industry

Highly Regarded

• Qualification in social work, community health, public health, counselling, or a related field
• Experience working within peer-based or lived experience programs
• Experience supporting culturally diverse communities
• Understanding of harm reduction principles

Why Join Better Health Network?

At Better Health Network, we believe everyone deserves access to healthcare and support that is inclusive, respectful, and free from judgement.

When You Join BHN, You'll Enjoy

• Full Time Permanent Opportunity – SACS Level 5 classification starting at $100,783 + 12% super + salary packaging benefits Access to Accrued Day
• Work within a multidisciplinary, community-based health team
• Ongoing training and professional development opportunities
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
• Opportunities to contribute to sector-leading work
• The chance to make a genuine difference in the lives of sex workers across Victoria
• NFP Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
• Novated leasing

work related expenses

• self-education and
• additional superannuation

Relocation support: If you have relocated permanently for work purposes you may be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.

Be Part of Something Bigger - About RhED

Your lived experience matters.

Join a team that values authenticity, champions peer expertise, and is committed to creating safer, healthier, and more inclusive communities for sex workers.

RhED is part of BHN’s Resilient Communities portfolio and delivers trauma-informed, culturally safe, and inclusive services for people working in the sex industry. Our work is grounded in peer leadership, social justice, and harm reduction principles.

We recognise the enormous value of lived and living experience within the sex industry and strongly encourage applications from current or former sex workers.

Apply now with your resume and cover letter outlining your experience and interest in the role.

For a confidential discussion, contact Gemma Fitzgerald, Program Manager – Resilient Communities at ***email_hidden***

Applications will be reviewed as received.

Applications from current and former sex workers are strongly encouraged.

At Better Health Network, we celebrate diversity and welcome applications from people of all genders, sexualities, cultures, abilities, and backgrounds.