Customer Service SpecialistOn - Site

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Work from any Asuria office

Job no: XFANH

• Be the first point of contact support for the Pacific Engagement Visa program
• Achieve your dreams by helping others achieve theirs
• Casual role - 3 days per week – work from any Asuria Office!

Who are Asuria?

We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do!

What will you be doing?

Your role involves provision of a high-quality administrative and customer support such as:

• Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
• Coordinate bulk communication emails with PEV participants regarding employment matching activities
• Assist with hosting and moderating employment-related webinars for groups of participants
• Assist with conducting 1 on 1 support to PEV participants, including interview preparation, understanding participants’ employment goals, desired settlement location and timeframe, and coordinating referrals with employer partners
• Manage resume and cover letter reviews for PEV participants to ensure they meet Australian employment standards
• Assist in the scheduling of job interviews and webinars
• Maintain accurate and up-to-date records of interactions, ensuring that all stakeholders’ information and service details are correctly documented in the CRM system

Who are you?

Skills and experience we would like you to bring include:

• High level verbal and written communication skills
• Time management and organisational skills, and attention to detail
• Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
• Administration experience is preferred
• Employment services industry experience. Desired not essential
• Proven experience in a range of areas ideal including sales, customer service, finance, marketing, recruitment and/or management delivery
• Well-developed IT and technical skills including Microsoft Office

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myGovID in order to access Government data aligned to role.

How do you join the team?

If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click

!

If you need any adjustments to participate in our recruitment process, please let us know in your application. Alternatively, please contact us directly at ***email_hidden*** to advise your adjustment requirements.

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you’ll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn’t just a policy, it’s part of who we are.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.

• Published on 01 Jun 2026, 12:39 AM