Client Relationship Officer

• Permanent/continuing, full-time appointment
• Level 3/4: $65,896 - $84,002 + 17% superannuation

The University of Wollongong (UOW) Library plays a pivotal role in supporting the university’s mission by offering essential services that empower our diverse academic community. As a digital-first library, we are passionate about ensuring equitable access to information and fostering collaborative spaces where staff and students can achieve their aspirations.

The Client Relationship Officer provides high-quality and proactive frontline library services to support the diverse information and resource needs of UOW students, staff and visitors. This role ensures effective daily operations across multiple in person and online service points by delivering responsive, knowledgeable, and inclusive client support, maintaining systems, and contributing to the Library’s commitment to exceptional user experience.

We are seeking candidates who have completed at least two stages of an associate diploma in Library and Information Services or possess equivalent qualifications or experience. You will bring demonstrated experience delivering high-impact, multi-channel client services, along with strong communication and client relationship skills. An understanding of service delivery technologies and analytics is essential, as is familiarity with library systems, digital platforms, and online tools.

For further information about this position, please contact Adrienne Corradini, Team Leader Library Client Services ***email_hidden***

Applicants will be prompted to respond to a selection criteria questionnaire as part of the application process. Please also attach your CV to your application.

Closing Date: Monday 22 June 2026 11:59 PM

Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

The University of Wollongong is committed to equality, diversity, and inclusion. As an equal opportunity employer, and a recognised leader in gender equality, we encourage and welcome applications from a diverse range of backgrounds and people including culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.