Administration Officer (Water)

Division/Section: Infrastructure and Operations / Water

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: Base Salary $75,396 - $81,390 per annum + super

Location: Garbutt Operation Centre - Garbutt

Application Close: 11:45pm, Sunday 14 June 2026

We are seeking a proactive and customer-focused Administration Officer to provide high-quality support within the Water section.

In this role, you will provide frontline administrative support within a fast-paced operational environment, primarily actioning incoming customer requests received via Customer Service. You will be responsible for raising and managing work orders, coordinating reactive and planned activities, and supporting the day-to-day delivery of water and wastewater services.

You will maintain and monitor a shared inbox, ensure timely communication with customers and internal teams, and follow up on service requests to support efficient resolution. The position involves regular customer contact, internal coordination, and accurate data entry to maintain up-to-date records and systems.

Key responsibilities also include issuing and processing standpipe hire and returns, supporting contractor and operational workflows, and undertaking a range of general administrative tasks to ensure smooth service delivery. This role plays a critical part in ensuring customer requests are actioned promptly and operational teams are supported effectively.

Qualifications And Experience

Our ideal candidate will have:

• Certificate IV in Business or similar competency and/or extensive relevant experience.
• Current “C” class drivers’ licence.
• Well-developed excellent customer service and communication skills including the ability to educate and influence.
• Excellent computer skills including proficiency in the Microsoft Office suite of products.
• Demonstrated proficiency in Council’s financial and administration systems, including but not limited to CiAnywhere and CES or equivalent.
• Demonstrated ability to provide high quality, relevant and timely administrative, secretariat, reporting and financial support to a multi-disciplinary team across different work locations.
• Ability to work independently along with the ability to prioritise and manage time effectively.
• Demonstrated ability to adapt to changing work environments while demonstrating a positive attitude.

For Further Information Review The Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Eryn (Administration Officer - Functional Lead)

Contact Email: ***email_hidden*** (for position enquiries only)

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

• Admin Officer_PD.pdf