Program Coordinator

Division/Section: Business Services / Enterprise Transformation

Position Type: Fixed Term - Full Time.

Salary Range: LGO 6: Base Salary $98,692 - $105,349 per annum + super

Location: Walker Street, Townsville

Application Close: 11:45pm, Sunday 7 June 2026

The Role

Join the Connect Program as a key operational coordinator supporting the successful delivery of a complex, organisation-wide transformation. In this pivotal role, you will provide day-to-day coordination, ensuring the program runs smoothly, stays on track, and delivers against its commitments.

You will manage schedules, track deliverables, and maintain key program registers, ensuring the Program Manager and Program Director have accurate, timely information to support real-time decision-making. Taking ownership of core program artefacts—including the integrated schedule, action register, decision log, and risk, issue, and dependency registers—you will ensure all documentation is current, accessible, and actionable. You will proactively monitor deadlines and risks, flagging potential delays ahead of time rather than reacting after the fact.

Working across multiple workstreams—including Finance, HR & Payroll, Asset Management, Supply Chain, ECM, Records, and Transformation—you will track milestones and provide clear, concise weekly progress updates. Your ability to bring structure, visibility, and momentum to a fast-paced program environment will be critical to its success.

Qualifications And Experience

• Relevant tertiary qualifications in Business, Project Management, or similar, with PMP or PRINCE2 highly regarded.
• Experience supporting ERP or digital transformation programs.
• Familiarity with TechnologyOne or similar enterprise systems.
• Experience in vendor and contract administration within government.

Our Ideal Candidate

Will bring demonstrated experience in a program or project coordination role within a complex, multi-workstream environment, with the ability to manage schedules, registers, reporting, and governance administration concurrently to a high standard. They will have a proven capacity to work autonomously, effectively managing competing priorities under pressure without the need for close supervision or repeated direction. A strong understanding and practical application of program or project management methodologies is essential, including expertise in schedule management, risk and issue registers, action tracking, and governance documentation standards.

The successful candidate will also possess strong written communication skills, with the ability to produce clear, well-structured minutes, reports, and correspondence that are accurate, concise, and require minimal revision. Advanced proficiency in Microsoft 365 is required, particularly in SharePoint, MS Teams, Excel, and Word, which will be used for program documentation, scheduling, collaboration, and reporting. In addition, they will demonstrate sound financial administration skills, including tracking actuals against budget, supporting re-forecasting activities, and identifying cost variances within a government or similarly complex organisational context.

Strong interpersonal and stakeholder management skills are critical, with the ability to build effective working relationships with senior leaders, technical staff, and external vendors, and to influence and negotiate where required.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

For Further Information Review The Position Description.

Contact Person: Heather

Contact Email: ***email_hidden***

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. Be specific, tell us what you have done.

We also will require your resume which should confirm any licences and qualifications your hold, with contact details for two referees with direct knowledge of your coordination capability and work standards in the past two years.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

• Program Coordinator - Connect - PD.pdf