Quality Assurance and Improvement Lead

For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most. By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling, our mission is to make a lasting impact by fostering hope, independence, and inclusion.

At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together. Be where you’re needed. Belong right here.

The Role

The Quality Assurance & Improvement Lead is responsible for:

• Leading, driving, implementing and being responsible for best practice quality management systems and programs within the portfolio (proactive and reactive) to align with Anglicare’s service models and practice frameworks, standards, and legislative requirements.
• Driving and supporting the application of risk management principles and practices including risk identification, monitoring, managing, and reporting.
• Driving continuous improvement at the system, process, and cultural level; from compliance to commitment.
• Proactively identifying opportunities to enhance clinical and care governance to deliver exceptional client outcomes and client experience.

The position will shape a continuous improvement culture and mindset, leading the development of a sustainable program to deliver continuous improvement through coaching and mentoring, aligned with Anglicare’s Clinical and Care Governance Framework.

This is a 12 Month fixed term full-time position to cover a period of maternity leave.

Responsibilities

• Lead, drive, implement and be responsible for best practice quality management systems and program of activities.
• Lead the quality assurance review process and schedule, working collaboratively with Service managers and staff including in situ facilitation and desktop review.
• Provide input to policy development and standards review to support legislative compliance and the integrated clinical and care governance framework
• Prepare key reports including triangulating information, critical analysis, and senior management notification of non-compliance.
• Prepare correspondence for external agency requests / requirements, in collaboration with relevant stakeholders
• Monitor compliance with the audit programs including monitoring and timely management of recommendations for improvement.
• Facilitate an assurance model based on the integrated Clinical and Care Governance Framework, practice standards, and accreditation / external requirements.
• Delivering education & training to service managers and staff in relation to the Quality Management and incident management system.
• Drive a Continuous Quality Improvement culture aligned with Anglicare’s strategic direction.
• Seek and drive opportunities for improvement from multiple sources, including internal and external audits, feedback, risk identification, management reviews, sector benchmarks and industry reports, to ensure the effectiveness of quality systems and processes.
• Implement and monitor safety and quality improvement strategies.

Qualifications, Credentials and Requirements

• Current National Police Certificate
• Relevant tertiary AHPRA health qualification, preferably RN
• Current Queensland Driver License and own reliable vehicle
• Ability and willingness to travel within the service region
• Demonstrated experience in implementing best practice quality management systems.
• In depth understanding of relevant legislation, relevant program requirements and the reform agenda (including Human Services Quality Framework, NDIS Quality and Safeguarding Framework, Aged Care Quality Standards, National Standards for Mental Health Services etc).
• Track record of delivering systemic continuous improvement.
• Proven consulting, facilitation, and advisory skills.

Why you’ll love working with Anglicare Southern Queensland

• Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row
• Know your role is making a real difference supporting Queenslanders in need.
• Value-driven organisation rooted in Love, Care, Hope & Humility.
• Flexible Working Environment and work from home possibilities.
• Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).
• Novated Lease – pay for your car and running costs with pre-tax dollars!
• Corporate Health Insurance Discounts with Bupa and Medibank.
• Benefits App – discounts and cash back at retailers (Woollies, Big W, Myer & much more!).
• Referral App – $1 for each time you share job and up to $300 for a successful referral.
• \Wellbeing App – Mental, Physical and Financial wellbeing support.
• A culture of recognition with our Annual People Awards.
• 24/7 Employee Assistance Program & Pastoral Care Support.

What’s next?

Click apply and send us your current resume.

For further information please contact

Daniel Walsh - Corporate Recruitment Advisor

Email: ***email_hidden***

Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.