Desktop Support Engineer

Retained has partnered with a large, commercial organisation to find a Desktop Support Engineer for their growing team. If you are keen to move around the office and have a chat with colleagues opposed to sitting all day then this may be for you.

• Initial contract until 31 July 2026 plus potential extensions
• Based in Brisbane CBD
• Microsoft tech stack - M365 / Entra ID / ServiceNow

Key Responsibilities

• Provide helpdesk support for hardware and software
• Troubleshoot and resolve technical issues across laptops
• Assist with the setup, configuration, and deployment of devices
• Maintain helpdesk tickets and documentation
• Assist with system updates, maintenance, and technology projects
• Ensure technology resources are functioning efficiently and securely

You will demonstrate

• Experience in an IT support or helpdesk role
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows, Microsoft 365 and ServiceNow
• Excellent communication and customer service skills
• Ability to work independently and collaboratively
• A proactive and solutions-focused approach

If you are interested in the role or would like to have a conversation, please apply or send your resume to ***email_hidden***