Senior Data and Evaluation Analyst

Department of Customer Service

Reference number

req50737

Occupation

Analysts

Work type

Full-Time

Location

Sydney City

Salary Information

$129,464 - $142,665 + super

Closing date

12 June 2026 at 10:00am

Senior Data and Evaluation Analyst Clerk Grade: 9/10

Annual Salary Range: $129,464 - $142,665 plus superannuation

Employment Type: Temporary role (up to 12 months), open to part-time or job share - possibility for extension or future permanent role -

Location: Sydney

Are you passionate about working with data to establish causal inference with real world behavioural applications?
Do you have experience with randomised controlled trials and/or rigorous observational studies?
Can you bring a curious mindset to your work and build collaborative learning environments with your colleagues?

Yes? The award-winning NSW Behavioural Insights Unit are looking for you!

This role is a senior contributor to our data and evaluation function. Working with our project managers you will design and conduct evaluations of behavioural interventions to establish causality and provide actionable insights. While randomised controlled trials remain a key tool we use, we also welcome experienced and creative data analysts who can lead work with quasi-experimental designs, discrete choice experiments, behavioural data analysis, or qualitative data to inform intervention design or evaluation.

Each of our Senior Data and Evaluation Analysts bring different strengths. Some day to day activities include:

Leading and conducting quantitative analyses (descriptive, regression, and causal inference) with behavioural data to evaluate the effectiveness of interventions and identify drivers of behaviour
Conducting advanced technical research tasks, including power calculations, coding for statistical analysis, cleaning collected data, randomisation, modelling, and trial analyses
Establishing, adhering to, and improving rigorous research and evaluation protocols to ensure our approach is ethical, our results are robust, and our work puts people first
Designing and deliveringf behavioural evaluations, including selecting appropriate methodologies (eg RCTs, quasi-experiment designs, A/B testing), and preparing theories of change and logic models during project design
Identifying measurement, data collection and analysis challenges and working with data partners in government to ensure the research instruments you build generate reliable evidence
Bringing data to life by creating compelling, share-worthy visualizations, data reports or stories that will be shared with team members, agencies, decision makers, or the public
Nurturing an environment where all our team members recognise and reward curiosity, innovation, mistakes and shared learning.

What we need from you

Review the role description and apply by submitting an up-to-date resume. Your resume should highlight experience relevant to the role responsibilities and role description in particular:

At least 8 years experience designing and conducting robust real world evaluations or data analysis to assess behavioural interventions or interpret data about human behaviour so as to improve public services or public policy.
Experience providing advice on research design and implementation that is contextually relevant and builds the confidence of research partners and managers
Advanced proficiency in statistical analysis tools – R preferred, but we welcome experience in STATA, Python, or others

Shortlisted candidates will be invited to complete assessments including interview.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

About NSW Behavioural Insights Unit

The NSW Behavioural Insights Unit uses the latest behavioural science research about how people think and act to help NSW Government agencies deliver better services to citizens. We work in partnership across government, applying and testing insights, supporting implementation, and creating impactful relationships. Our work is driven by a commitment to evidence, ethics and empathy, with the customer and their needs at the heart of everything we do. To learn more about what we do, visit https://www.nsw.gov.au/departments-and-agencies/behavioural-insights-unit

Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation

For enquiries relating to recruitment please contact Meg Rapley via ***email_hidden***.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 12 June 2026 at 9:59am Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ***email_hidden*** or 02 9494 8351.

For more information, please visit

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