Customer Support Administrator

• Work for a company recognised as an Employer of Choice
• Supportive team that values excellence, honesty, agility, respect & teamwork.
• Opportunities for continuous learning and professional development

Data#3 is seeking a detail-oriented Customer Support Administrator who’s passionate about delivering exceptional service and supporting seamless operations. In this pivotal role, you’ll be the administrative backbone of our national maintenance services, providing efficient customer support, managing contracts and systems, and ensuring a smooth experience for our clients.

In this role, you will:

• Prepare clear, customer-focused pricing and ensure all portal rates stay accurate and competitive.
• Create timely, precise quotations using the required systems and applications.
• Source and supply products through preferred vendors to secure strong commercial outcomes.
• Coordinate order ETAs, keep customers informed, and escalate fulfilment issues when needed.
• Support smooth purchasing and inventory flow by assisting with orders and working closely with Logistics.
• Manage customer and vendor returns, maintain tailored customer processes, and respond quickly to all enquiries.
• Deliver customised reporting and analysis that supports informed decision-making.

About You

• Previous experience as an administrator, particularly within the dynamic realm of IT, is highly advantageous.
• Advanced computer proficiency, including MS Office expertise and internet proficiency.
• Exceptional communication skills for clear and accurate interaction.
• High accuracy and meticulous attention to detail.
• Demonstrated business acumen, integrity in customer, vendor, and peer interactions, and the ability to efficiently organize and prioritise tasks to meet deadlines.

If you're enthusiastic about the IT industry, possess excellent organisational skills, and are committed to providing exceptional support, we encourage you to apply for this role.

Who is Data#3?

Data#3 is ASX200 listed and reported gross sales of $3 billion in FY25. Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji.

We have been voted HRD's Employer of Choice for the last 10 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work in 2024

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

REF: SACA114059