Service Administrator

Service Administrator

Location: Perth, Western Australia

Company: CMS Engineering

Employment Type: Full-Time, Permanent

The Role

We are seeking a proactive and organised

Service Administrator to join our team in Perth. In this role, you’ll support the Service Manager and broader team by coordinating service activities, maintaining accurate records, and ensuring smooth day-to-day operations.

This position is essential to maintaining seamless service delivery, ensuring jobs are scheduled, tracked, and completed accurately and on time.

Why You’ll Love Working With Us

Competitive wages and yearly increases

Career growth – paid training, study leave, and structured development pathways

Top-tier equipment provided – phone, laptop, uniforms supplied

Recognition & rewards – spot recognition vouchers and $2,000 employee referral bonus

Health, wellbeing & lifestyle benefits – Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers

Additional Employee Benefits, Including Novated Leasing Options

Paid parental leave & volunteer leave

Safe systems of work and supportive leadership

What You’ll Be Doing

• Coordinating service technicians and assisting with scheduling and job allocation
• Monitoring job progress and updating service management systems
• Liaising with technicians, subcontractors, and internal teams to ensure smooth workflow
• Maintaining accurate service records, job data, and customer information
• Preparing reports, job sheets, and documentation
• Responding to customer enquiries via phone and email
• Supporting invoicing and billing processes
• Tracking performance against KPIs and SLAs
• Providing general administrative and operational support

Your Skills, Experience & Attributes

• Previous experience in administration or service coordination (preferably within a trade or service-based environment)
• Strong Microsoft Office skills and ability to learn new systems
• Excellent written and verbal communication skills
• High attention to detail and strong organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional phone manner and customer service skills
• Proactive, positive attitude with a team-first approach
• Experience scheduling field technicians or service staff (desirable)
• Exposure to SLA/KPI-driven environments (desirable)
• Experience within HVAC, mechanical, or trade services (desirable)
• Full working rights in Australia (essential)

About CMS Engineering

Since the completion of our first project in 1992,

CMS Engineering Pty Ltd has developed a reputation for outstanding work in the field of mechanical building services. We bring experience and innovation to all of our installation and maintenance projects—big and small—providing an exceptional product and service at a competitive price. As a BGIS brand, CMS combines local expertise with the strength and global reach of BGIS.

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present, and emerging.

BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

If you’re a motivated administrator or coordinator seeking a supportive environment and meaningful work, we’d love to hear from you.

Explore more opportunities at: https://apac.bgis.com/careers/