Community Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this opportunity involves

The Community Ambassador welcomes employees and guests, providing excellent service to strengthen relationships between JLL, clients, and visitors based at our amazing offices at 101 Collins St.

Being the face of the organisation, they offer genuine hospitality at concierge and create lasting impressions, while supporting smooth operations through administrative tasks and premium service delivery.

An Overview of the role

Create a welcoming environment for employees and guests, managing visitor registration, room bookings, and event support.

Handle communication, including internal/external calls and correspondence.

Manage office operations, including inventory, invoicing, and ad-hoc tasks assigned by management.

Support regional initiatives like system rollouts, training, community engagement, and sustainability efforts.

Foster a sense of community and drive employee engagement through various programs and activities.

Serve as the main point of contact and brand representative for all personnel.

Ensure compliance with company policies, safety protocols, and visitor management systems.

Optimise meeting room usage, including setup, turnover, and educating clients on efficient booking practices.

Collaborate with the wider team to ensure seamless service delivery across all areas.

Sounds like you? This is what we are looking for:

The ideal candidate for the Community Ambassador role brings experience in hospitality, tourism, retail, or administration, or a diploma from an accredited institute. We're looking for a self-motivated individual with a diverse skill set and a positive attitude to thrive in our fast-paced environment.

Customer service expertise

Problem-solving skills and common sense

Resilience and adaptability

Familiarity with facilities management

Can-do attitude with smart solutions

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

Interested candidates, please apply following the link below quoting job reference number REQ508844

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.