Workplace Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this opportunity involves

The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client's offices.

The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for Westpac staff and visitors.

An overview of the role

Be the friendly first face for all employee questions, concerns, and feedback about workplace services—making sure everyone feels taken care of and comfortable

Deliver excellent workplace services that meet our standards, match our professional image, and follow all local rules and regulations

Walk through the workplace regularly to check that services are running smoothly and meeting quality standards

Help collect information and create reports that track how well we're meeting client needs

Look for ways to make the workplace experience even better

Meet and beat your performance goals while helping the team and client succeed

Partner with key team members to plan and run events that bring people together and improve the workplace vibe

Be visible and approachable—spend at least two hours each day greeting people at entrances and checking that all spaces (offices, conference rooms, break areas, etc.) have what they need

Respond to every request or issue within one day and personally follow up to make sure problems are solved

Build real connections with employees and visitors, creating a welcoming and positive workplace culture

Team up with coworkers across different departments (Facilities, Engineering, Projects, etc.) to deliver great workplace experiences.

Sound like you? This is what we’re looking for:

Prior experience in hospitality, facilities / property management, operations and/or knowledge of commercial real estate

Exceptional customer service skills and professionalism

Ability to manage multiple priorities and deliver results in a fast-paced environment with competing priorities

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service

Ability to adapt to new devices, technology, and applications

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ509499

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.