Digital Team Lead

Digital Team Lead

Sydney-Based | Hybrid

Part-Time or Full-Time

$110-130K + Super (depending on experience)

About Jampacked

Jampacked is a content-led growth agency helping ecommerce, retail and product-based brands scale through paid media, creative, organic social and CRM.

We work with ambitious brands that want more than just “running ads” or “posting content” — they want genuine growth, strong creative, better customer acquisition and long-term brand momentum.

Our approach combines:

• Paid media strategy
• Performance creative
• Organic social
• Klaviyo CRM
• Commercial growth thinking

We’re a boutique agency by design: highly collaborative, fast-moving, creative and deeply invested in the brands we work with.

We’re now looking for a Head of Digital to step into a senior leadership role within the agency and work closely alongside our Founder to lead digital strategy, client performance and the continued evolution of our digital department.

The Role

This role sits at the intersection of:

• Paid media
• Creative strategy
• CRM
• Client leadership
• Team management
• Digital growth strategy
• Operational oversight

You’ll oversee the strategic direction and performance across our digital accounts while helping lead and support the internal team across paid ads, creative and CRM.

This is not a traditional corporate marketing role.

We’re looking for someone commercially minded, creatively driven and deeply embedded in the digital landscape — someone who understands how modern brands actually grow online in 2026.

You’ll become a key strategic leader within the agency and a right hand to the Founder across digital growth.

Responsibilities

Digital Strategy & Performance

• Lead high-level digital strategy across paid media, creative and CRM
• Oversee Meta, TikTok, Google and Klaviyo performance
• Identify growth opportunities, campaign angles and creative testing opportunities
• Help clients connect marketing activity to commercial outcomes
• Oversee reporting, performance insights and optimisation direction
• Ensure strategy evolves alongside platform changes and consumer behaviour

Client Leadership

• Lead WIPs and strategic client conversations
• Build strong, trusted client relationships
• Ensure clients feel proactively supported and strategically guided
• Support onboarding and retention of key accounts
• Maintain a high standard of communication and strategic leadership across accounts

Team Leadership

• Oversee and support the paid, creative and CRM teams
• Help mentor and guide team members
• Ensure strong collaboration between departments
• Maintain accountability, momentum and high standards internally
• Foster a positive, ambitious and proactive culture

Operations & Quality Control

• Oversee workflows, timelines and team capacity
• Ensure projects move efficiently through the agency
• Identify bottlenecks and operational inefficiencies
• Review creative direction, reporting and client-facing work where needed
• Help refine systems, SOPs and internal processes as the agency grows

What We’re Looking ForEssential

• 5+ years experience in digital marketing, paid media or agency leadership
• Strong understanding of Meta Ads, TikTok Ads, Google Ads and Klaviyo
• Proven experience leading strategy conversations and client relationships
• Strong commercial and strategic thinking ability
• Experience managing teams and workflows
• Exceptional communication and organisational skills
• Ability to lead in a fast-paced, evolving environment
• Strong understanding of creative strategy and performance marketing

Bonus Points

• Experience working with ecommerce, retail or product-based brands
• Experience in boutique agency environments
• Strong understanding of performance creative and content strategy
• Familiarity with creative production workflows

The Kind of Person Who Will Thrive Here

• You care deeply about doing exceptional work
• You naturally take ownership
• You’re proactive rather than reactive
• You understand both branding and performance
• You’re commercially minded but creatively driven
• You genuinely enjoy leading people and clients
• You move quickly without sacrificing quality
• You value kindness, accountability and high standards equally

Why Join Jampacked

• Work with exciting ecommerce and retail brands
• Play a key leadership role in a growing agency
• High level of ownership, autonomy and impact
• Flexible/hybrid working environment
• Collaborative, ambitious and creative culture
• Opportunity to help shape the future direction of the agency

To Apply

Please send the below to Jarrah at ***email_hidden***:

• Your resume
• Your portfolio/CV
• Your location (Sydney or surrounds only)

WE’RE SO EXCITED TO MEET YOU