Toll Recovery Officer

Organisation/Entity: Transport For NSW

Job category: Projects

Parramatta, NSW, AU, 2150

Job reference number: 107353

Employment type: Permanent Full-Time

Salary range: $97207.0-$106930.0

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

Working as part of a team delivering toll debt recovery, customer education and toll notice objection resolution, this role plays an important part in protecting the integrity of NSW’s tolling system while supporting fair and positive customer outcomes.

This role will see you engage directly with customers to recover unpaid tolls, resolve enquiries and objections, and provide clear education to help prevent future toll debt. You will manage debtor accounts end to end, investigate matters by interrogating multiple systems, apply relevant business rules and legislation, and deliver timely, accurate resolutions. The role offers meaningful exposure to customer negotiation, dispute resolution and regulatory processes, with opportunities to build capability in high‑volume operational environments.

You will navigate and negotiate effective recovery and service outcomes by delivering efficient, customer‑focused support in a fast‑paced, time‑critical environment that requires resilience, professionalism and sound judgement.

For more information on this position and business unit, view the role description and information pack

About You

Your communication skills, resilience and attention to detail, formed across customer service, collections, finance, call centre, compliance or regulatory environments, will see you excel at negotiating payment arrangements, managing challenging and emotional conversations, and maintaining accurate account records that support compliant and sustainable outcomes.

You are recognised as customer‑focused and professional, skilled at managing objections and resolving conflict, and experienced in working within structured processes while adapting to changing priorities. You bring sound judgement, a strong commitment to accuracy and confidentiality, and the ability to work collaboratively while balancing service standards, workloads and timeframes.

This is an opportunity to contribute to essential services that support how millions of people move around NSW every day, while building a career within Transport for NSW.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Sunday 14 June, 2026.

For more information about this role, please contact ***email_hidden***.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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