Incident Manager

• Permanent role managing incident and breach processes in superannuation
• Collaborative R&C team with real scope to improve frameworks and protect members
• Attractive salary on offer with hybrid working arrangements

The Company

A leading superannuation organisation is seeking an experienced Incident Manager to join its Risk and Compliance function on a permanent, full-time basis based in Melbourne.

About The Role

Reporting to the General Manager, Risk and Compliance, this is a key role to ensuring a robust, end-to-end incident and breach management process that meets regulatory obligations, industry standards and community expectations. You will work closely with a broad range of internal stakeholders across risk, compliance, legal, finance, investments and information security, as well as engaging with external parties where required.

Key Responsibilities

• Supporting the delivery of an efficient and compliant end-to-end incident and breach management process, including triage, root cause analysis, remediation plan review and stakeholder liaison
• Daily monitoring and maintenance of the incident register to ensure data quality, timeliness and accurate progression of incidents in line with organisational expectations
• Preparing reports and supporting trend analysis across incidents and breaches for senior management and Board sub-committees
• Supporting the implementation of remediation and compensation plans to ensure member interests are protected
• Identifying compliance gaps and monitoring adherence to the incident management process
• Driving continuous improvement initiatives, including rolling out process changes and communicating updates to the business and stakeholders
• Working alongside Risk and Compliance team members to ensure all incident-related activities are completed to a high standard

What You'll Bring

• A background in a similar role with experience in the superannuation sector
• Experience in similar incident, breach or compliance management role
• Strong understanding of the superannuation regulatory environment, including obligations relating to incident and breach management
• Demonstrated ability to perform root cause analysis and manage remediation activities through to resolution
• Excellent written and verbal communication skills, with the ability to engage confidently with a wide range of internal and external stakeholders
• Sound commercial acumen and a proactive, detail-oriented approach

This is an excellent opportunity to join a purpose driven superannuation organisation and play a meaningful role in protecting member outcomes. You will have genuine scope to contribute to process improvement and build your expertise within a collaborative and supportive Risk and Compliance team.

To apply for this position click on the link below or contact Pauline Sibal on ***email_hidden*** / 07 3228 8455