Software Engineer

Software Engineer

• Full-Time (35hpw) Temporary to September 2027
• Salary Range $105,986 - $124,957pa + super
• Sydney CBD location with hybrid working

The Customer Care Experience team in the Digital Business and Customer Care (DBCC) team is looking for a Software Engineer to join the team!. This is a great chance to broaden your experience, work on high-impact products like Savings Finder, Disaster Assistance Finder and online booking that support partner agencies and small businesses in NSW.

You will collaborate with a passionate team that values quality and continuous improvement.

The successful candidate will also play a key role in supporting the implementation of the Customer Care Service Model recommendations and how they impact on the above key products and services.

Our products use the standard Service NSW tech stack (such as Spring Boot with Kotlin, React with Typescript/Javascript, Apigee, AWS etc).

What You'll Work On

• Maintain the security profile of our products and ensure compliance with Service NSW security standards
• Work on supporting our products through crucial horizontal initiatives like ROSA migration, Unify and Transaction Log migration
• Build applications using Test Driven Development, Continuous Integration and Continuous Delivery
• Take ownership of challenges and take them to resolution
• Know how to communicate to unblock work across teams using Agile best practices
• Support product managers and designers in driving smart implementation of high impact solutions to business and customer problems

What We're Looking For

• Experience with the standard tech stack at Service NSW (Spring Boot with Kotlin, React with Typescript/Javascript, Apigee, AWS etc).
• Knowledge of Essential Standards and Sensible Defaults
• Full stack experience in modern languages like Kotlin, Java, JavaScript/TypeScript (React and Node).
• Experience with AWS cloud platforms and containerised infrastructure.
• Embrace XP practices and are open to learning and contributing to a strong engineering culture.
• Communicate well, enjoy working in product teams, and care about the end-to-end customer journey.

Essential Requirements

To be considered for roles in the NSW public sector, applicants must:

• Be NSW residents or in the process of relocating to NSW
• Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role

How to apply

Please submit your resume and cover letter as a single document. Your application should highlight your skills, experience, and why you're the perfect fit for this role.

Our recruitment process

Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process. This will include:

1. Panel behavioural interview
2. Live coding exercise
3. Technical Q&A
4. Reference checks

Further Information

For more information about this role, including access to the role description, click 'apply'.

Closing Date: 10am, Wednesday 10th June 2026

A talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ***email_hidden*** or 02 9494 8351.