Senior Account Manager

Melbourne (Hybrid) | $100K-$130K + Super + Incentive Structure:

J2 Group is a global Sales Growth Agency operating across Australia, UK, USA, NZ & Asia. We're restructuring for our next phase of growth, and we're building a brand new Account Management function.

This isn't your typical AM role. You won't be doing delivery, managing campaigns, or coordinating projects. We have a dedicated fulfilment team for that. Your one job: own the relationship, drive retention, and grow contract value. Pure client success and commercial focus while having a deep understanding of the mechanics of their campaigns.

If you've crushed it in outbound sales (SDR/BDR) and are ready to own a portfolio of high-value accounts where your commercial instincts and relationship skills actually drive revenue, this is your shot.

What You'll Do

• Own high-value B2B client relationships as their strategic partner and advocate
• Drive retention and expansion; your success is measured by contract growth, retention, and renewal rates
• Identify upsell opportunities and execute expansion strategies
• Conduct quarterly business reviews with clients to align on goals, demonstrate ROI, and uncover growth opportunities
• Act as the client's voice internally, translate feedback into product/service improvements without getting pulled into operations
• Report directly to the Founder on account health, expansion pipeline, and strategic client initiatives

Who You Are

• Outbound Sales Background: 3-5+ years with proven experience in SDR/BDR or similar quota-carrying roles. You understand the hunt and know how to close.
• Commercially Minded: You naturally spot opportunities, think in terms of contract value and LTV, and aren't afraid to have commercial conversations
• Relationship Builder: You're excellent face-to-face, you build trust quickly, and clients see you as a partner, not a vendor
• Retention-Focused: You've managed client portfolios before (or are ready to) and understand that keeping clients happy AND growing them is the game
• Data-Driven: You make decisions based on metrics—NPS, churn rate, expansion %, contract value—not gut feel
• Self-Directed: You don't need hand-holding. You see what needs to happen and you make it happen.

Bonus Points

* Experience in B2B SaaS, lead gen, or sales enablement industries

* Understanding of outbound sales operations (you've lived it, so you can speak the client's language)

Why J2 Group?

• Strategic Role: Report directly to the Founder. Your voice matters, your ideas get heard, and you'll shape how we scale client success.
• Earning Potential: $100K-$130K base (including super) + performance-based OTE with no ceiling. Hit your retention and expansion targets, and you'll see it in your paycheck.
• Greenfield Opportunity: Build the AM function from scratch. Create your own playbooks, processes, and success framework. This is your function to own.
• Clear Path Up: Prove you can scale this, and there's a direct path to Director/VP level as we grow.
• Hybrid Flexibility: Melbourne-based with 2 days in office. We trust you to get results, however you work best.
• Transparency: You'll know exactly how the company is performing, where we're headed, and how your retention/expansion numbers contribute.
• High-Caliber Team: Work alongside a mission-driven team that's scaling fast and values autonomy, results, and collaboration.

Compensation Breakdown

• Base: $100K-$130K (including superannuation), depending on experience
• OTE: tied to retention %, contract value growth, and expansion revenue

How to Apply

• Email ***email_hidden*** directly with your CV and cover letter
• In your cover letter, tell us:

- Your best SDR/sales win (quota achievement, deal closed, relationship built)

- Why you're ready to move from hunting to farming

- How you'd approach growing a $60K/year account to $75K+

• We're getting a lot of applications, stand out by being specific about YOUR wins, not generic about "strong communication skills"