Fleet Service Officer

Agency Department of Corporate and Digital Development Work unit NT Fleet

Job title Fleet Service Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $77,344 - $88,179 Location Alice Springs

Position number 11586 RTF 349182 Closing 11/06/2026

Contact officer Jodi Ujimoto, Manager on 08 8936 5175 or ***email_hidden***

About the agency https://dcdd.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=349182

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Support the Regional Fleet Team Leader in delivering timely and high-quality fleet services by managing customer enquiries and

co-ordinating servicing, maintenance, and repair activities for government vehicles and equipment.

Context statement

NT Fleet manages the light and heavy fleet for most government agencies and is responsible for the management, purchase,

disposal and maintenance of the fleet. Vehicles are leased to government agencies at commercial rates with a key focus on

providing low cost, fit for purpose vehicles which meet operational needs.

Key duties and responsibilities

1. Assist the Regional Fleet Team Leader ensure efficient and cost-effective schedule for the servicing and maintenance of

light and heavy vehicles in accordance with the manufacturers guidelines and NT Fleet policies.

2. Arrange service appointments, raise, and issue Fleet Service Orders and other necessary documentation for vehicle

servicing, accident and minor repairs to all light and heavy vehicles including plant and equipment.

3. Arrange for the recall, inspection and repair of motor vehicles of defects or recall campaigns.

4. Maintain accurate records in the Fleet Business System (FBS) by entering and updating service orders, repair details,

invoices, and vehicle maintenance history, ensuring all records are complete, correctly coded, supported by

documentation, and compliant with internal procedures and audit requirements.

5. Provide timely and accurate responses to customer enquiries, escalating complex matters as required

Selection criteria

Essential

1. A working knowledge of large fleet operations including the provision of servicing schedules, routine maintenance, and

accident repair assessment.

2. Proven ability to work effectively in a team support role; with a high-level of personal motivation, attention to detail,

sound judgement, the ability to maintain confidentiality and a clear understanding of the need for tact and diplomacy.

3. Experience operating in a fast-paced environment with strong organisational and time management skills; with

demonstrated ability to prioritise tasks.

4. Demonstrated ability to work autonomously, with minimal supervision.

5. Sound knowledge in computer systems, records management and business systems, or the ability to obtain

6. Well-developed interpersonal, oral, and written communication skills, with a demonstrated ability to communicate

professionally and effectively at all levels and with people from diverse backgrounds.

7. Current NT “C Class” driver’s license and ability to drive a manual vehicle.

8. Demonstrated work ethic and attitude which emulate DCDD values of commitment to service, innovation, ethical

practice, accountability, impartiality, diversity, and respect.

Further information

The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A

criminal history will not exclude an applicant from this position unless it is relevant criminal history.