IT Service Desk Team Leader

• Full-time, 12 month Fixed Term Contract
• VPS Grade 4.1 ($100,894.00 - $114,476, plus superannuation)
• Supportive, inclusive and high-performing work culture

Why join us

At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts state and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment.

We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience though internal working groups and committees across VEC branches.

Apply now to make a meaningful contribution to the democratic process.

What you will be doing

Reporting directly to the Senior Manager, IT Operations, the IT Service Desk Leader provides operational leadership for the VEC's IT Service Desk within the Information and Digital Services portfolio. The role plays a key part in ensuring reliable, secure and customer-focused IT support during business-as-usual operations and peak election periods.

This role will be responsible for:

• Leading day-to-day IT Service Desk operations to deliver timely, high-quality, customer-focused support
• Managing incidents and service requests in line with service levels, governance requirements, and security standards
• Monitoring service performance, reporting on outcomes, and implementing improvements
• Coordinating workloads, workforce planning, and rostering to ensure effective service delivery
• Acting as an escalation point for complex or high-impact incidents across technical teams
• Driving continuous improvement through analysis of service data, trends, and user experience feedback
• Leading and developing a high-performing Service Desk team, including performance management and capability uplift

What you will bring to the role

• Demonstrated experience leading or coordinating an IT Service Desk or end-user support function
• Strong knowledge of IT service management frameworks (ITIL-aligned) and Microsoft technologies (e.g. Microsoft 365, Entra ID, endpoint management)
• Proven ability to manage and develop staff in a fast-paced, time-critical environment
• Strong problem-solving skills with the ability to improve processes and service delivery outcomes
• Excellent communication and stakeholder engagement skills
• Commitment to the VEC's core values

How to apply

All applicants must submit:

• a current CV and
• a separate document with responses to Key Selection Criteria (KSC 6.1, 6.2, 6.6, 6.8) as listed in the position description.

Applications should be lodged online via the Apply Now button. The VEC can only accept applications lodged via Victorian Government Careers website.

Applications close at 11:59pm on Thursday 11 June 2026.

We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.

We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all.

We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail [email protected]

Successful applicants will be required to satisfy character clearance requirements, including but not limited to Nationally Coordinated Criminal History Check (NCCHC) and working with children check.

In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. Learn more about disclosing political activities.

VEC contact details

For further information please contact Theo Nicholas on ***email_hidden***.