Assistant HR Systems Support Officer

The Department of Health are excited to welcome applications for an Assistant HR Systems Support Officer to join our Human Resources Branch! The Human Resources Branch provides advice and support, including human resource policy and strategy development; employee relations and industrial reform; executive remuneration frameworks; safety and wellbeing systems; capability and leadership initiatives; workforce management and recruitment services; performance and conduct services and HR business intelligence and other advice and implementation support across Queensland Health for whole-of-government workforce initiatives.

About the role

The Assistant Systems Support Officer works within the HR Business Intelligence Branch. The HR Business Intelligence team is committed, passionate and energetic about what they do. In the demanding learning landscape, the HR Business Intelligence team is responsible for maintaining and assisting in the resolution of user issues with this role supporting the Department of Health's enterprise level applications as required

Your key responsibilities include

• Provide an effective, timely and client focused service through problem identification, resolution and escalation
• Provide end to end user support of Learning Management System (LMS) and other HR relevant enterprise applications as required and ensure defined service levels are met
• Update and maintain work instructions, procedures and standards in compliance with the HR relevant enterprise applications Service Level Agreements (SLA)
• Generate monthly reporting and undertake monitoring responsibilities for SLA purposes
• Test and investigate enhancements and changes to the HR relevant enterprise applications as required including any component required to maintain defined service levels

Closing: 12 June 2026