Case Manager and Senior Recoveries Officer

Court and Tribunal Services

Salary: Level 3, $86,439 - $92,795 p.a plus 12% Super (PSCSAA 2024)

Position number: Pool Ref 232439

Work type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time

Location: Perth CBD

Closing date: 2026-06-12 4:30 PM (YYYY-MM-DD)

Attachments: - Applicant Information Pack.pdf

• Job Description Form - Case Manager.pdf
• Job Description Form - Senior Recoveries Officer.pdf

You can view and print these PDF attachments by downloading Adobe Reader .

This recruitment pool will run for a period of twelve (12) months and may be used to fill ongoing fixed term contracts and permanent opportunities.

Currently, there are six (6) permanent Case Manager position(s) and one (1) permanent Senior Recoveries Officer position available for immediate filling.

If you are someone who values integrity, precision and collaboration, and take pride in working in an environment that underpins the justice system and how it interacts with victims of crime, then these roles are for you.

About Justice

When you join the Department of Justice , you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

About The Roles

The Case Manager, Criminal Injuries Compensation is responsible for ensuring the production of accurate and timely case management and administrative support to the judicial team of assessors and the Manager of Criminal Injuries Compensation.

This position liaises with a diverse range of stakeholders and is responsible for ensuring a quality service to victims of crime in accordance with established legislation, policies and procedures.

As a Case Manager you will provide a specialist end-to-end case management service for an allocated caseload of applications for criminal injuries compensation, including drafting a range of documents and correspondence, providing advice, information and assistance to internal and external in a trauma informed manner, and ensuring that applicant expectations are managed.

When required, the Case Manager organises applicant hearings and provides support before, during and after hearings for the Assessor, aligned to judicial support functions.

A Successful Candidate Will Possess Demonstrated Experience In:

• Working collaboratively within a team, and with staff in other directorates and within the division, to achieve common goals and promote best practice and business improvements.
• Achieving results by problem-solving analytically, with a customer focus.
• Planning, scheduling and controlling daily work activities effectively and accurately to meet deadlines and priorities of the business area.

The Senior Recoveries Officer is responsible for ensuring the efficient and effective recovery of complex outstanding criminal injuries compensation debt to the State by liable offenders, where a victim of crime has been awarded criminal injuries compensation.

The position provides effective leadership and support to the recovery team, ensuring all recovery transaction and matters are processed and resolved following relevant legislation, policies and procedures.

As Senior Recoveries Officer you will work effectively within the chain of command to plan, coordinate, schedule, control and supervise the daily work activity of a small team, including performance, development, induction and leave management.

You will also provide high level, accurate advice, information and recommendations to resolve complex matters to internal and external stakeholders, in a professional and trauma informed manner.

A Successful Candidate Will Possess Demonstrated Experience In:

• Working collaboratively, as a leader within a team, and with staff in other directorates and within the division to achieve common goals and promote best practice and business improvements.
• Achieving results by problem-solving analytically, with a customer focus.
• Planning, scheduling and controlling daily work activities effectively and accurately to ensure your team and you meet deadlines and priorities of the business area.

Eligibility

To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.

Benefits And Opportunities

• Flexible working arrangements.
• Career pathway opportunities.
• Learning and development opportunity programs.
• Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness centre discounts available for employees and their families.

Check out the attached

Applicant Information Pack to find out other benefits of working for Justice.

Application process

How To Apply

Please ensure you review the attached

Job Description Forms (JDF) for further information about the requirements of these positions. This information will assist you with the preparation of your application.

We Require You To Submit

• Provide a comprehensive Resume, that clearly outlines your transferable skills, experience and highlights your key achievements.
• A statement of no more than three (3) pages addressing the following Job Related Requirements below as listed on the JDF. Please provide examples to support your claims.
• Achieves Results
• Builds Productive Relationships
• Communicates and Influences Effectively
• Contact details of two (2) recent work referees, with one (1) of them being your current Line Manager where possible.
• Please also state in your application your order of preference with regards to the two (2) roles which are advertised.

All remaining

Job Related Requirements and Role Specific Criteria listed on the JDF will be assessed at a later stage in the recruitment process.

Pool Recruitment

This pool will be open for a period of twelve (12) months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies, within the Department of Justice for the duration of the pool.

For Further Job Related Information

If you would like further information regarding the vacancy please contact Dawn Arrowsmith, Coordinator Recoveries on (08) 9425 3271 for a confidential discussion.

Equity and Diversity

The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, women, culturally and linguistically diverse people, and other diversity groups.

Aboriginal job seekers may contact the Aboriginal Workforce Development Team on [email protected] or call (08) 9264 1700 for culturally appropriate application advice.

Applicants with disability requiring adjustments or accessibility support at any stage of the selection process can contact the hiring manager as listed under the ‘

For Further Job Related Information

’ section or contact the Diversity and Inclusion team on [email protected] or (08) 9264 1700 for a confidential discussion.

Submitting your application

Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk [email protected] on 1300 733 056 for assistance.

To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.