Case Manager - Family Violence (Refuge & Outreach)

The Salvation Army

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

We provide a welcoming and accessible environment that is safe and supportive, and work with women and their children and single women to provide practical responses to meet individual needs.

We are welcoming and sensitive to the needs of people who often find it difficult to access and use services in times of crisis, including Aboriginal and Torres Strait Islander women.

The DFV Case Manager Refuge and outreach supports the development and implementation of client-led case plans to achieve the best outcomes for those seeking assistance for family violence who are living in refuge and who are in the community. The DFV Case Manager Refuge and Outreach works with women and their children who have escaped DFV enhancing their safety and recovery from gendered violence. The DFV Case Manager Refuge and Outreach strengthens working relationships and referral pathways with other organisations and contributes to DFV recovery for women and children.

Why this role matters

Are you passionate about supporting women and children impacted by domestic and family violence? Do you want to work in a values-driven organisation that empowers recovery, safety, and long-term wellbeing?

The Salvation Army Family Violence Stream provides a broad range of specialist programs supporting women, children, and single women who have experienced domestic and family violence (DFV). We provide welcoming, accessible, and culturally safe services that support recovery, empowerment, and connection to community.

We are currently seeking a compassionate and experienced DFV Case Manager – Refuge & Outreach to join our dedicated team.

About the role

This is a full-time position is classified in accordance with the SCHADS Award Level 5.

Due to the nature of this service, to identify as a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW).

How you will make an impact

Provide welcoming and responsive support to women seeking assistance in refuge and community settings

Deliver culturally safe and appropriate support to First Nations women and families

Build strong therapeutic relationships that encourage self-determination and participation

Undertake ongoing risk assessments, safety planning, and case management

Develop and review individual case plans in partnership with clients

Support clients to access housing, health, legal, financial, and community services

Advocate on behalf of clients and strengthen referral pathways with external agencies

Provide outreach support to women transitioning into stable accommodation

Maintain accurate client records and case notes in line with organizational standards

Participate in team meetings, supervision, training, and community engagement activities

Contribute to the day-to-day operations of the refuge, including intake and recovery activities

Participate in an after-hours on-call roster as required

What you will bring

Qualifications in Social Work, Psychology, Community Services, or a related field

Demonstrated experience working within the domestic and family violence sector

Strong knowledge of DFV risk assessment, safety planning, case management, and recovery-oriented practice

Experience working with clients experiencing complex needs, including mental health and alcohol and other drug (AOD) concerns

Understanding of trauma-informed and culturally safe practice

Ability to work collaboratively with clients, stakeholders, and external service providers

Excellent communication, documentation, and relationship-building skills

A current Driver’s Licence

Current Working with Children Check and National Police Check (or willingness to obtain)

Why Join Us?

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)

Flexible working conditions

Health, fitness and financial discounts / benefits

Paid parental leave - 12 weeks

Up to 8 weeks leave per year through our purchase leave scheme

Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity

How to apply

If you are committed to empowering women and children impacted by family violence and would like to be part of a supportive and purpose-driven team, we would love to hear from you.

Apply now with your resume and cover letter outlining your suitability for the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration