Commercial Operations Coordinator

What To Expect

Tesla Energy is redefining how consumers interact with renewable energy through innovative electricity and Virtual Power Plant (VPP) programs. To support these efforts, our team is focused on designing robust, scalable backend workflows that simplify the complexities of energy retail and VPP management.

As a Commercial Operations Coordinator, you will play a pivotal role in scaling these initiatives within the Australian National Electricity Market (NEM), ensuring the highly reliable execution of our backend and commercial processes. Operating within a lean, agile team, we are seeking a detail-oriented professional to ensure seamless day-to-day execution across B2B transactions, payments, and pricing strategy, while maintaining regulatory compliance and exceptional customer satisfaction.

What You'll Do

• Support daily operations for Tesla’s energy retail products, including payment reconciliation, and B2B service orders processing, and data governance to ensure accuracy and regulatory compliance.
• Build and refine pricing frameworks to guide retail tariff development, evaluate commercial scenarios, and drive margin improvements.
• Leverage quantitative data to analyse electricity market pricing trends, delivering actionable insights that shape our broader commercial strategy.
• Act as a primary point of contact with external stakeholders (utilities, distributors, regulators) to ensure compliance with National Electricity Market (NEM) rules, AER guidelines, and program-specific VPP requirements.
• Develop and maintain scalable, automated backend processes to support retail electricity and VPP programs, prioritizing operational efficiency and data accuracy.
• Partner closely with Customer Support to resolve complex technical escalations, while collaborating with Engineering, Accounting, IT, and Compliance to implement systemic backend solutions.
• Monitor and audit performance to identify inefficiencies, driving continuous improvement using first principles thinking.

What You'll Bring

• 3+ years of experience in energy retail operations, utility program management, or a related field
• Deep understanding of the Australian energy market structures (NEM), billing systems, and compliance frameworks (e.g., retail licensing, AER, AEMO procedures)
• Strong attention to detail and problem-solving skills, with the ability to thrive in a lean, fast-paced setting, while prioritizing positive customer outcomes & regulatory adherence
• Proven ability to handle technical troubleshooting and data organization to generate actionable insights
• Proficient in data analytics and tools like SQL, Excel, Ziplabs, Tableau, or other reporting software
• Bachelor’s degree in a STEM field or business-related discipline is preferred, but equivalent practical experience is highly valued.
• Highly organized, with a track record of prioritizing tasks in fast-paced, dynamic environments.