Roster Officer - Home and Community Services

• Location - office based in Surry Hills (3 days) and work from home (2 days)
• Permanent Full time role Monday to Friday – 9am-5pm or 9:30am-5:30pm
• $40.15 per hour plus superannuation
• Up to $18,550 tax free with not for profit salary packaging

Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6,000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. At Catholic Healthcare we prioritise developing meaningful relationships with our residents. We want our residents and their families feeling they are seen, heard and known.

We are looking for a highly motivated Roster Officer to join our extremely busy Home & Community Services scheduling team based in Surry Hills.

Day To Day This Role Looks Like

• Coordinating daily rosters by prioritising services based on timing, service type and operational requirements
• Managing planned and unplanned leave, training and meetings within rosters to ensure service continuity and timely coverage
• Matching clients and services with appropriately skilled care workers while meeting service alerts, availability requirements and Enterprise Agreement obligations
• Optimising rosters to improve productivity, reduce travel time and gaps, support utilisation targets and minimise brokerage costs
• Maintaining accurate scheduling data, travel time, breaks and working hours in line with business rules, service standards and 14-day roster timeframes
• Communicating clearly and promptly with clients, representatives and internal stakeholders about service changes, documenting all interactions and escalating issues where needed
• Working collaboratively across regions to support service delivery, sharing information, building strong relationships and assisting during periods of planned or unplanned leave
• Ensuring compliance with safety, privacy, legislative and Catholic Healthcare policy requirements, including incident reporting, confidentiality and completion of mandatory training

To Be Successful In This Role You’ll Need

• Ability to manage and prioritise workload in a busy, high-volume environment
• An enthusiastic "Can Do" attitude
• Ability to identify issues, assist in solving them and adapt to changing circumstances
• A passion to deliver quality customer service
• Extensive Administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
• Excellent communication (verbal and written) and negotiation skills
• Computer literacy with PC based applications (Word, Excel, Email, Internet, database)
• Ability to work independently, as part of a busy dedicated team
• Aptitude for planning, organising and complex problem solving

What We Can Offer You

• Competitive hourly pay rate and kms reimbursed (99 cents per km)
• Not-for-profit tax benefits so you pay less tax
• Fitness Passport discounted gym benefits
• Discounted private Health Insurance
• Paid Parental leave
• Long Service leave after 5 years
• 40+ Locations across NSW and QLD if you choose to move
• A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.