Business Support, Valuation Advisory

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position Overview

This role is responsible for providing high-quality sector-specific coordination and support to drive operational excellence across the assigned Sector nationally. The Business Operations Coordinator serves as the central hub for stakeholder management, process standardisation, and technology integration, facilitating the organisation's transition from state-based to sector-based operations while promoting efficiency through automation and best practice implementation.

Duties and responsibilitiesStakeholder Management & CoordinationServe as point of contact between Operations team and sector personnel

Act as conduit between Operations, Business Technology Manager and JBS

Build and maintain strong working relationships with sector stakeholders nationally

Forward relevant communications to sector personnel from key stakeholders

Provide seamless coordination across all sector touchpoints

Sector Operations ManagementCoordinate sector meetings

Maintain comprehensive Sector WIP reports with national scope

Establish and maintain National Sector SharePoint site or national drive, including consistent job folder structure and sector-specific information for staff

Monitor sector performance metrics and identify improvement opportunities

Technology & Process Excellence

Facilitate JBS integration/utilisation with all valuers across the sector

Provide assistance and training for sector-specific tools, systems and processes, including JBS

Review and improve JBS playbook documentation

Coordinate JBS Centre of Excellence modellers’ integration with sector valuers

Promote automation initiatives supporting the 85% automation goal

Identify areas of standardisation opportunities

Financial Management

Liaise with Finance team and support/roll out new financial processes

Assist Ops team with application and subscription audits to optimise (technology) spend

Assist manage assigned Sector P&L (T&E, OpEx, CI)

Assist Sector head with monthly financial reporting

Management of debtors

Content & Communication Management

Maintain and update JLL website personnel and staff profiles for sector

Maintain valuation report templates in liaison with Risk team

Assist with social media management, including LinkedIn content coordination

Create and maintain comprehensive client lists and databases

Work with Sector head and Marketing in regard to white papers, etc

Ensure consistent brand and communication standards across the sector

Compliance & Strategic Reporting

Serves as/or facilitates ESG champion for the sector

Coordinate with VARA Compliance Team to assist in maintaining compliance with regulatory

Annual APIV data reporting

Support strategic planning and reporting initiatives

Staff Management & Development

Coordinate staff onboarding and offboarding processes for sector nationally

Coordinate relevant training and CPD programs (RMM)

Coordinate travel bookings and logistics for sector personnel where required

Foster team cohesion and knowledge sharing across the sector

Assist with the organisation and support of sector Avs to CPV / RPV

Performance ObjectivesTo serve as the central coordination hub for the assigned Sector nationally, driving operational excellence through stakeholder management, process standardisation, and technology integration. Success in this role will be measured by improved sector efficiency (both operational and financial), enhanced communication flows, successful implementation of automation initiatives, and strengthened relationships across all key stakeholders while supporting the organisation's strategic transition to sector-based operations.

Core CompetenciesStrategic Thinking Ability to understand sector dynamics and identify opportunities for improvement and standardisation

Technology Aware Comfort with digital transformation, automation tools, and emerging technologies

Stakeholder Management Proven ability to coordinate between multiple internal and external parties

Process Excellence Strong focus on standardisation, best practices, and continuous improvement

Confidentiality Demonstrated ability to handle highly sensitive information with discretion

Autonomy Capacity to work independently and make sound decisions with designated authority

Adaptability Flexibility to manage competing demands and changing priorities within tight timeframes

Skills and ExperienceEssential Requirements

Previous experience in coordination or senior administrative roles within professional services

Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook, SharePoint)

Demonstrated experience with process improvement and standardisation initiatives

Strong project coordination and organisational skills

Excellent written and verbal communication skills

Experience managing multiple stakeholders and complex workflows

Preferred Qualifications

Background in property, valuations, or related professional services

Experience with automation tools and digital transformation projects

Knowledge of compliance and regulatory requirements in professional services

Familiarity with CRM systems, job management systems, or similar platforms

Understanding of ESG principles and reporting requirements

Personal Attributes

Self-starter with strong initiative and problem-solving capabilities

Detail-oriented with exceptional organisational skills

Calm under pressure with excellent time management abilities

Collaborative team player

Commitment to continuous learning and professional development

Strong cultural awareness and ability to work with diverse teams nationally

Forward thinker

JLL is an Equal Opportunity EmployerAs an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 105,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.