Manager, Executive Operations and Support
NSW Department of Customer Service
Manager, Executive Operations and Support
An exciting opportunity has arisen within NSW Fair Trading for a Manager, Executive Operations and Support.
Ongoing role
Located in Sydney CBD - McKell Building (hybrid work available)
Clerk Grade 11/12, base salary $149,739 - $173,174 + per annum plus superannuation
Be Part of the Future of Fair Trading
At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping "the new way" - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you're someone who:
- Thinks deeply about the needs of people and communities,
- Is motivated by great outcomes, not just processes, and
- Wants to be part of an organisation that's transforming how regulation works - …then there's a place for you in our future. Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value. About the Role As the Manager, Executive Operations and Support, you will lead the coordination and delivery of strategic and operational activities that enable effective decision-making and performance across Fair Trading. You will manage divisional governance, executive support functions, and key business priorities, ensuring alignment with organisational objectives and regulatory outcomes. Your Responsibilities will Include:
- Lead executive coordination and divisional operations to support effective governance, communication and performance monitoring.
- Manage planning, reporting, and stakeholder liaison to ensure alignment of divisional activities with strategic goals.
- Prepare and oversee high-quality briefings, correspondence, and advice for senior leaders and external stakeholders.
- Provide strategic advice to executives and oversee delivery of key business initiatives.
- Lead and develop a high-performing team focused on operational excellence, collaboration and continuous improvement.
- Has experience managing executive coordination, enterprise initiatives or providing operational oversight in complex organisations.
- Demonstrates excellent communication, problem-solving, and stakeholder management skills.
- Can manage competing priorities while maintaining accuracy and attention to detail.
- Leads with integrity and fosters a collaborative and high-performing culture.
- Holds relevant tertiary qualifications and/or equivalent professional experience.
- Lead executive coordination and divisional operations to support effective governance, communication and performance monitoring.
- Manage planning, reporting, and stakeholder liaison to ensure alignment of divisional activities with strategic goals.
- Prepare and oversee high-quality briefings, correspondence, and advice for senior leaders and external stakeholders.
- Provide strategic advice to executives and oversee delivery of key business initiatives.
- Lead and develop a high-performing team focused on operational excellence, collaboration and continuous improvement.
- We are seeking an organized, strategic and results-driven professional who:
- Has experience managing executive coordination, enterprise initiatives or providing operational oversight in complex organisations.
- Demonstrates excellent communication, problem-solving, and stakeholder management skills.
- Can manage competing priorities while maintaining accuracy and attention to detail.
- Leads with integrity and fosters a collaborative and high-performing culture.
- Holds relevant tertiary qualifications and/or equivalent professional experience.
