IT Analyst

We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you’ll discover something new, every day.

Join our IT Team and help drive our evolution, as an innovative, modern sector leader. In a business with a $80 million revenue, and an employee engagement score of 87%, you’ll bring commercial knowledge to an essential community focused, purpose driven organisation that is driven by values.

The Role

We are seeking an IT Systems Analyst to provide senior Level 2/3 escalation support and operational administration across SMCT’s core IT services.

Reporting to the Senior IT Analyst, this role will support server, endpoint, identity, access and cyber security environments, while contributing to technical projects, uplift activities and continuous improvement. You will work across Windows Server, Microsoft 365, Entra ID, Intune, networking, monitoring tools and security remediation activities, providing practical solutions in a busy environment with competing priorities.

Responsibilities

• Provide Level 2/3 escalation support across server, endpoint, identity, access and security environments
• Administer and troubleshoot Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft 365 and Entra ID
• Support Windows SOE, device provisioning and endpoint management using Intune and Windows Autopilot
• Monitor ICT services and infrastructure, responding to alerts, incidents and recurring issues
• Contribute to cyber security uplift, including vulnerability remediation, hardening and risk reduction activities
• Coordinate with stakeholders, vendors and senior technical staff to resolve issues and deliver improvements
• Maintain accurate ICT documentation, knowledge base articles, registers and reporting
• Support technical projects, business analysis activities and site based work as required

Your Profile

• Experience in a Level 2/3 systems administration or infrastructure operations role
• Strong technical knowledge of Windows Server, Active Directory, Group Policy, DNS and DHCP
• Experience administering Microsoft 365, Entra ID, Exchange Online, Intune and Windows Autopilot
• Strong cyber security mindset with experience supporting remediation or uplift activities
• Ability to investigate complex incidents, identify root causes and implement practical solutions
• Strong communication skills with the ability to work with stakeholders, vendors and technical teams
• Proactive, organised and able to manage competing priorities with minimal supervision
• Current valid driver’s licence and flexibility to attend multiple sites as required

What’s on Offer

We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits:

• Access to Leadership and Development Programs to foster professional growth and advancement.
• Employee Health, Wellbeing and Assistance Programs including complimentary onsite physio services.
• Flexible working arrangements.
• Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees.
• The opportunity to purchase additional annual leave.
• Discounts available at our employee café and onsite florists.

Don’t meet every requirement? We still encourage you to apply – your unique strengths might be just what we need.

We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.

If you have any access requirements which restrict you from fully participating in our recruitment process, please contact ***email_hidden*** so that we can discuss necessary adjustments.

We're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible.

For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.

SMCT is an equal opportunity employer and a Diversity Council Australia Member.