Residential Team Leader

About Gateways

At Gateways Support Services we walk alongside children, young people and adults with disability and their families to help build independence, confidence and connection. Our services span early childhood intervention, respite, skill development, independent living, specialist care, and more, always shaped around the needs of each individual.

We are a diverse team of mountain bike riders, comedians, skiers, surfers, gamers, movie buffs, musicians, cat people, dog people and more. What unites us is a shared passion for supporting people with disability and making every day a better day. Guided by our values of Commitment, Opportunity, Respect, Excellence and Empathy, everything we do is about creating safe, high-quality supports that help people thrive and enjoy a better quality of life.

The Role

As the Team Leader, your role is pivotal in ensuring the well-being and quality of life for participants with disabilities. You'll lead a team of support staff, ensuring personalised care and overseeing day-to-day operations to maintain a safe, inclusive environment. Through your guidance, residents will be empowered to live independently, fostering community belonging and promoting their overall health.

Your responsibilities include liaising with stakeholders, monitoring service performance, and participating in evaluations. You'll coordinate daily operations, promote our services, support client decision-making, address concerns, and ensure policy adherence.

Administrative tasks include record management, overseeing maintenance, conducting appraisals, handling reports, ensuring safety compliance, supervising team members, and representing the organisation professionally.

Week 1

Thursday: 7am - 9am

Friday: 8am - 10am

The Successful Candidate Will Demonstrate

• Strong computer skills, including the ability to use a range of systems, complete online training, and maintain accurate participant records in the client database.
• High emotional intelligence and self-awareness, with the ability to reflect on their practice and support others to do the same.
• Excellent interpersonal and communication skills including verbal, non-verbal, and written, with the ability to build positive relationships with participants, families, and team members.
• Demonstrated experience supervising and supporting staff within supported living or a similar person-centred environment.
• A collaborative and proactive approach to leadership, fostering a cohesive team culture focused on quality and participant outcomes.
• Strong organisational skills, accountability, and a commitment to continuous improvement in service delivery.
• A Certificate IV in Disability, Community Services, or a related qualification (desirable).

Why Gateways?

At Gateways you will find more than a job – you will find purpose. Every role contributes to safe, high-quality supports and positive outcomes for people with disability and their families. You will be part of a team that celebrates individuality, fosters belonging and creates opportunities to learn and grow.

We Also Offer

• Flexible work options to support work-life balance
• Salary packaging up to $15,900 per year
• Convenient onsite parking
• Employee Assistance Program
• Free flu vaccinations
• Career development and progression opportunities in a growing organisation
• Access to staff discounts across health, fitness, and lifestyle services

If successful in this role, you will need to obtain the following compliance documents:

• NDIS Workers Screening Check Clearance
• NDIS Workers Orientation Module (certificate of completion)
• Working with Children Check (Victorian, Employee)
• Victorian Driver's License
• Current First Aid & CPR Certificate

For further information and/or to request a position description, please email ***email_hidden***

Please include an updated resume and cover letter when submitting your application.

At Gateways, we know that diversity makes us stronger and belonging makes us better. We want every team member to feel safe, respected and valued for who they are.

We welcome applications from people of all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, LGBTQIA+ people, and people with disability.

If you need any adjustments to the recruitment process so you can show us your best self, please let us know. We want this experience to be fair, inclusive and accessible for everyone.

Child safety is embedded in our culture. Gateways are proud to be a child safe organisation with zero tolerance for child abuse.