Conference & Events Coordinator

Company Description

Novotel, Mercure & ibis Darwin Airport are conveniently located just steps from Darwin Airport and only a short 15‑minute drive from the vibrant Darwin CBD, offering an ideal location for both business and leisure travellers.

Be part of this exciting journey…

Airport Development Group (ADG) has invested $25 million to transform the properties into a truly world‑class destination. This major redevelopment includes a range of significant upgrades designed to enhance the overall guest experience.

The newly landscaped tropical gardens create a serene and welcoming atmosphere, providing the perfect base from which to explore the iconic attractions and natural beauty of the Top End.

Take the opportunity to become a Heartist, and let your heart guide you in a world where life beats faster.

Job Description

• Coordinate all aspects of conferences and events from confirmation through to post-event follow-up
• Prepare and manage conference proposals, event orders, and client communications
• Assist in developing quotations covering venue, catering, and accommodation requirements
• Liaise with internal departments to ensure seamless delivery of events
• Provide on-site event coordination to ensure smooth execution and guest satisfaction
• Support banquet operations as required during events
• Conduct and coordinate site inspections and familiarisation visits for clients
• Prepare conference materials including menus, signage, and event collateral
• Maintain accurate client databases and conference records
• Attend and contribute to Banquet Event Order meetings and sales meetings
• Ensure all conference areas, equipment, and materials are clean, functional, and well-maintained
• Coordinate closely with the Banquet Manager and maintenance team to meet operational needs
• Deliver exceptional guest service aligned with Accor’s Heartist culture
• Act as an ambassador for Accor, promoting services, facilities, and brand values
• Maintain RSA certification and adhere to responsible service standards
• Follow all workplace health, safety, and environmental procedures, including ALLSafe standards
• Ensure compliance with company policies, confidentiality requirements, and operational procedures
• Support a positive, inclusive, and collaborative team environment

Qualifications

• 1–2 years’ experience in Conferences & Events or Hospitality
• Previous experience in event coordination or client service preferred
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• High attention to detail and problem-solving skills
• Ability to build and maintain client relationships
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Knowledge of hotel systems (advantageous)
• Flexible availability, including weekends if required
• Professional presentation and positive attitude
• Passion for customer service and delivering exceptional guest experiences

Additional Information

What's in it for you

• ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
• Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
• Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.