System Controller Team Support Officer

• Fixed Term Opportunity with Possible Extension
• Join one of the region’s largest employers
• Deliver high quality essential services for our community

We are seeking a System Controller Team Support Officer to join our team on a fixed term basis, with the potential for extension.

Our Company

At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other.

We fundamentally believe in and commit to diversity and inclusion. We value an individual's unique capabilities, backgrounds, experiences and characteristics. We rely on these diverse perspectives to drive innovation and collaboration, to deliver the best outcome for our customers and communities.

It is this diversity of perspectives that will enable Hunter Water to meet the challenges of the future. We strive to create an inclusive environment where there is genuine equality of opportunity regardless of people's gender, age, cultural background, religion, sexual orientation, gender identity, disability and/or family status. We encourage you to apply and welcome all applications.

We have embarked on a new strategic direction to build a more innovative, collaborative and resilient organisation that is a thought leader in developing a sustainable water and wastewater future.

At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to:

Excellent flexible working and additional leave benefits including:

• Additional Public Holidays & RDOs
• 5 days additional paid Carers Leave per annum
• Paid Community Service Leave
• 14 weeks paid Parental Leave for both parents
• Access to hybrid work and other flexible options

Health & Wellbeing benefits including:

• Fitness passport
• Access to discounted health fund and health services
• Access to the Employee Assistance program

Remuneration & Hours:

• 35 hour working week
• Reward and Recognition Program
• Base salary up to $75,000 plus 12% Superannuation

The Opportunity

As the System Controller Team Support Officer you will provide structured support to System Controllers by managing routine monitoring, communications, data collation, and administrative tasks, allowing qualified System Controllers to focus on real‑time system operation, incident response, and proactive risk management.

The System Controller Team Support Officer is an entry‑level operational role designed to build capability, resilience, and capacity within the System Control function during high‑workload day‑shift operations.

What you'll do

• Monitor and manage the Duty Officer inbox, SCADA alarms, and notifications from Intelligent Network and IoT platforms (including SCADA, SIPS, TaKaDu, Meniscus, Derived Flow, and related systems), triaging, categorising, and escalating items in accordance with documented procedures.
• Support incident and emergency management activities by logging events, maintaining timelines, collating operational information, and preparing draft notifications under the direction of a System Controller.
• Support effective communication between System Control, field staff, internal operational teams, and external agencies by tracking actions, following up assigned tasks, and maintaining accurate and timely records.
• Prepare, update, and maintain operational records including Protecht entries, incident documentation, shift handover notes, and shared operational registers using approved templates and standards.
• Contribute to continuous improvement and operational resilience initiatives by supporting process improvements, documentation, training materials, and implementation of agreed technology or workflow enhancements.

What you'll need to be successful

Essential Criteria

• Certificate IV, Diploma, Engineering qualification, or equivalent experience in operations, engineering, or a related field.
• Strong analytical and problem‑solving skills with a high level of attention to detail.
• Foundational understanding of water and wastewater networks and infrastructure.
• Ability to work with operational data, reports, and multiple information systems.
• Aptitude for using information technology including computerised control and monitoring systems, geographic information systems, incident management systems, enterprise systems, and engineering drawings.
• Strong communication and interpersonal skills, with the ability to build effective working relationships across operational and technical teams.
• Willingness to learn, actively embrace change, and contribute to continuous improvement initiatives.

Desirable Criteria

• Exposure to utilities, infrastructure, operations, or control environments.
• Understanding of water and wastewater treatment processes.
• Familiarity with SCADA, IoT, incident management, or asset management systems.
• Understanding of automation and control of operations.
• Experience in engineering operational environment with automation and control driving the operations.
• Capability to conceptualise and perform hydraulic calculations relating to pressure, flow, and volume.
• Understanding of continuous improvement or project support methodologies.

Application Steps

To be considered for this position applicants must submit a cover letter addressing the Selection Criteria above and provide a current resume.

Please click to view the Position Description

Friday 12 June 2026

Applications will be reviewed and shortlisted on an ongoing basis prior to the closing date, with suitable candidates progressed to interview during this time

Contact: Christian Huff (HR Business Partner) Phone: 0438 615 917

We are proud to be an Inclusive Employer committed to Inclusion, Diversity & Equity. People with disability, women and Aboriginal and Torres Strait Islander candidates are encouraged to apply. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in contact with the recruiter.

Employment with Hunter Water Corporation may be subject to pre-employment checks including but not limited to criminal background checks, functional assessment, drug and alcohol testing and psychometric assessment for preferred external applicants.