Senior Claims Managers

Take hold of a monster opportunity and join our ART Life Operations Team as a Senior Claims Manager. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

As a Senior Claims Manager, you’ll manage a diverse portfolio of complex life, disability and income protection claims, taking a holistic approach that supports members’ recovery, wellbeing and return to work. You’ll balance technical excellence with genuine care, working closely with members, employers, health professionals and internal stakeholders to deliver fair, timely and wellreasoned outcomes. Alongside your own caseload, you’ll play a key role in coaching and mentoring less experienced team members and helping lift overall capability.

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. In this permanent role, you'll:

• Manage a diverse portfolio of complex life, disability, and income protection claims.
• Implement proactive, holistic claims strategies that achieve strong outcomes for members and ART.
• Communicate with empathy and respect to understand each member’s medical, social and personal circumstances.
• Collaborate with employers, health professionals, rehabilitation and community services.
• Prepare clear written and verbal claims decisions, always ensuring privacy and compliance.
• Coach and mentor claims team members, sharing technical expertise to uplift capability.
• Champion continuous improvement opportunities to enhance service delivery and operational efficiency.
• Contribute to a supportive, high-performing team culture.

About you

You’re an experienced claims professional who brings sound judgement, resilience and compassion to complex situations. You’re comfortable making decisions, explaining them clearly, and supporting others to grow.

• Demonstrated extensive experience in holistic claims management.
• Experience within the life and/or disability insurance industry.
• Strong understanding of early intervention, rehabilitation, community and health services.
• Excellent communication, stakeholder engagement, and decisionmaking skills.
• Tertiary qualifications in a relevant discipline (desirable)
• Experience coaching or mentoring others in claims management (desirable)

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.