WPI Claims Specialist

EML is a leading

Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide early, timely and personal service to workers, employers, and other stakeholders whilst providing an empathetic customer experience through a deep technical specialisation in complex claims.

This will be a full-time, permanent position based in the Adelaide office, with flexibility to work from home up to 2 days a week once fully trained.

Your Responsibilities

• Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
• Liaise with all internal and external stakeholders regularly to progress strategies and actions.
• Engage in employer claims reviews where requested and maintain regular contact with the employer, EML account manager and/or primary EML claims specialist for a policy
• Gather evidence and conduct investigations to assist in the dispute proceedings and ensure that they are managed and supported in a timely manner
• Ensure the effective management of key legislative drivers in accordance with the Act

About You

• Previous customer service, hospitality, or retail experience with a strong focus on customer satisfaction
• Great attention to detail and time management skills
• Excellent written and verbal communication skills
• Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology) is advantageous but not mandatory.

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.