Digital Customer Platforms Strategy & Development Lead

• Lead the strategy and delivery of a multi-brand digital platform shaping the future of customer experience at NGM Group.
• Drive a large-scale digital transformation, leading platform migration, innovation and enterprise-wide change.
• Permanent, full-time role | Hybrid work arrangements on offer | Based in Newcastle.

Purpose of the role

Proudly delivering customer-owned banking to more than 635,000 Australians across the Greater Bank and Newcastle Permanent brands, NGM Group is committed to helping our customers and communities thrive. Against this backdrop, the Digital Customer Platforms Strategy & Development Lead plays a pivotal role in shaping the future of our digital ecosystem—leading the strategy and delivery of a multi-brand digital platform that underpins our customer experience.

Acting as the business lead and subject matter expert within a large-scale, complex transformation program, you’ll drive the transition to NGM Group’s future digital customer platforms. This includes ensuring the experience reflects the value proposition of our brands, leading customer and business readiness, and overseeing the successful implementation and migration of platforms.

What will your key responsibilities include?

• Develop and execute Customer & Digital Innovation’s Digital Platforms Development and transition strategy, aligned to current and future state platforms.
• Shape and deliver a multi-year digital platform roadmap, supporting the creation of a multi-brand digital ecosystem aligned to business priorities.
• Act as the business lead and SME, driving a large-scale, complex program of work and leading the digital stream across platform development, migration and transition.
• Partner with Product Owners, Technology and senior stakeholders to deliver platform development, system migration and consolidation, including Core Banking transition.
• Lead the prioritisation and delivery of key platform features ahead of customer migration, ensuring a seamless, brand-aligned digital experience.
• Leverage migration experience and platform knowledge to minimise customer impact and deliver within agreed timelines.
• Lead customer and business readiness, including establishment of hyper-care support for platform transitions.
• Provide thought leadership on platform strategy, staying across emerging industry trends and external partnerships.
• Lead cross-functional teams, including a small number of direct reports, internal development teams and external vendors, to deliver across multiple phases of this transformation.
• Ensure strong risk, compliance and governance practices across all platform activities.

What are we looking for?

• Demonstrated experience in digital banking and/or consumer-facing digital products, across online and mobile channels.
• Demonstrated experience leading large-scale digital platform implementation, migration and transition, ideally across complex, multi-year programs.
• Strong understanding of digital technologies, product ecosystems and platform strategy, with experience in consumer product management and design thinking.
• Proven ability to act as a business lead/SME, influencing and driving outcomes at an organisation-wide level.
• Experience delivering system migration and consolidation initiatives, with a focus on minimising customer impact.
• Strong stakeholder engagement and influencing capability, delivering outcomes on time and within budget.
• Highly effective communicator, able to engage diverse audiences and build alignment across internal and external stakeholders.
• Proven experience leading cross-functional teams, including managing internal development teams and external vendors.
• Demonstrated change leadership capability, with the ability to guide organisations from current to future state.
• An innovative, solutions-focused mindset with the ability to solve complex problems.
• Financial services experience is desirable but not essential—we value leaders who bring strong expertise in large-scale platform transformation.

What can you expect from us?

Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Why join us?

• Growth & opportunities – Build your capability, stretch into new challenges and shape what’s next with development support behind you.
• Culture & connection – Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.
• Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day.

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
• Own the action – We build trust by doing things the right way, with honesty and transparency.
• Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
• Thrive together – By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment , comprehensive background check , Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.