Manager, Service Centre

Agency Department of Corporate and Digital Work unit Workforce Services Support, Service Centre

Development

Job title Manager, Service Centre Designation Administrative Officer 7

Job type Full time Duration Fixed to 16/04/2027

Salary $117,356 - $126,251 Location Darwin, Alice Springs, Katherine, Tennant Creek

Position number 28027 RTF 348470 Closing 10/06/2026

Contact officer Mikes Galimitakis, A - Senior Manager on 08 8999 2614

About the agency https://dcdd.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=348470

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Primary objective

Lead a team of Workforce Relations professionals to coordinate and deliver client-focussed generalist and specialised Human

Resource (HR) Management to the Northern Territory Public Sector (NTPS) agencies and employees.

Context statement

Workforce Services are delivered to client agencies under a centralised services model across a geographically and culturally diverse

environment. The Workforce Relations team provides support across a range of areas including Employee Relations, Workforce

Performance portfolios, Recruitment, Workforce Health Management, and General HR Support.

Key duties and responsibilities

1. Work proactively and collaboratively with client agencies to assist with the identification of service delivery gaps and the

development of solutions to address these.

2. Work cross functionally to support effective workforce relations service management, having extensive understanding and

ability to undertake complex HR matters and management, employee complaints, and performance matters providing early

intervention services and/or ability to undertake complex case management activities, investigations and facilitate discussions.

3. Undertake research and analysis of HR data to provide high quality, effective and timely workforce relations responses and

advice, and contribute to the development, implementation and review of workforce relations practices.

4. Lead or contribute to strategic HR projects that support consistent Workforce Services delivery across the NTPS.

5. As a functional or subject matter expert develop and maintain current knowledge of client agency and NTPS employment and

industrial relations related legislation, policies and best practice to ensure compliance with employment legislation, agency

policies and delegations.

6. Manage the day-to-day activities of a team to effectively deliver workforce relations services.

Selection criteria

Essential

1. Extensive experience and contemporary knowledge of strategic HR management including experience managing complex HR

matters and/or cases.

2. Demonstrated leadership skills with the ability to lead and manage a team in a multi-skilled, flexible client focussed centralised

HR service.

3. High level communication, negotiation and conflict resolution skills with the ability to establish collaborative relationships at all

levels and across diverse cultures to positively influence HR practices.

4. High level conceptual and analytical skills including the ability to interpret and apply employment and work health and safety

legislation.

5. Well-developed knowledge relating to the methodology, systems and procedures across the broad spectrum of HR disciplines.

6. Highly developed project management and written skills with the ability to research and analyse information for preparing a

range of high level correspondence and project documentation.

7. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and

respectful.

Desirable

1. Extensive knowledge of the Public Sector Employment and Management Act, the NTPS recruitment and selection processes and

HR Management systems.

2. Relevant tertiary qualifications in human resources or a related field.

Further information

The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal

history will not exclude an applicant from this position unless it is a relevant criminal history.