Team Leader - Homelessness Services

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Homelessness Team Leader position - part time (4 days per week). This role oversees Homelessness Case Managers.

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults and families through accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role

We are seeking an experienced and motivated Team Leader to lead a high-performing team of Case Managers delivering client-centred support to individuals experiencing homelessness within the Gateways Program.

This role is responsible for driving service excellence, ensuring delivery against performance targets, and maintaining compliance with organisational and funding requirements. Working in alignment with national and state strategies and the National Homelessness Stream Model of Care, the Team Leader will play a key role in shaping responsive, high-quality services that support positive outcomes for clients.

Reporting to the Gateways Program Manager, this is a permanent part-time position, 30.4 hours per week, based in Croydon, VIC.

Conditions

Compensation is in accordance with SCHADS Level 6.

How you will make an impact

• Lead day-to-day service delivery operations, ensuring high-quality, client-centred support across intake, assessment, case management and housing services
• Provide leadership and supervision to case management staff, including coaching, performance management, workforce planning and fostering a collaborative team environment
• Monitor service performance, risk and compliance, responding to incidents appropriately and supporting continuous improvement in line with organisational and funding requirements
• Deliver specialist guidance on complex client matters while maintaining a small caseload, ensuring accurate client records and adherence to legislative and reporting standards
• Drive practice development by embedding service models, analysing data and feedback, strengthening community partnerships, and supporting program evaluation and accreditation processes

What you will bring

• A tertiary qualification in Social Work, human services, aged care, disability, community services, or a related field (Diploma minimum), or relevant experience

• Demonstrated experience within social services, particularly supporting individuals experiencing homelessness and complex disadvantage
• Proven ability to supervise, support and develop staff within a human services environment
• Strong expertise in conducting comprehensive client assessments, using appropriate tools and methodologies to gather and analyse information
• Experience applying risk assessment frameworks to evaluate client safety, wellbeing and immediate risk factors
• Skilled in stakeholder engagement, working collaboratively with multiple service providers, and proficient in client data systems, reporting tools and Microsoft Office Suite

• A current Working With Children Check (Employee)

What we offer

Eligible employees can access a meaningful and supportive employment experience, including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.

• Generous Paid Parental Leave (12 weeks primary, 2 weeks secondary) and Purchased Leave Scheme (up to 8 weeks).

• Flexible working arrangements where applicable.

• Access to EAP, health & wellness initiatives, and Fitness Passport.

• Aboriginal & Torres Strait Islander supports including Burra Burra Network, Cultural Events, Sorry Business & Ceremonial Leave (up to 10 days).

• Ongoing training and development opportunities.

• A purpose‑driven career that creates meaningful and sustainable social impact.

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.

Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured .

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration