Administration Officer - Medical Panels

Administration Officer – Medical Panels

• $84,066 per annum + 12% superannuation
• X6 full time, fixed term opportunities to 30/06/2028
• Wurundjeri Woi Wurrung/Melbourne based role (hybrid work from home – 3 days a week in office)

About the opportunity

As an alternative medical dispute resolution service under the Workplace Injury Rehabilitation and Compensation Act and the Wrongs Act 1958, Medical Panels play an important role in the fair assessment of medical disputes, hearing around 4500 referrals each year and producing binding decisions that have a significant impact on injured workers and claimants. Medical Panels are selected for the purpose of responding to a medical referral where there is disagreement or uncertainty about aspects of an injury or medical condition.

The Administration Officer is responsible for the provision of efficient and effective administration support to ensure the proper functioning of Medical Panels.

• Manage a broad range of enquiries including via phone and email, from stakeholders including workers/claimants, Courts, legal representatives, medical practitioners and allied health professionals
• Generate relevant, accurate and timely documentation/information to Panel Members, Workers, Referrers and Legal Representatives including, but not limited to, registration of referrals, appointment letters, schedule updates and the generation of standard and non-standard correspondence
• Scheduling and booking of Medical Panel hearings (predominately psychiatric examinations) utilising videoconferencing technology (Zoom)
• Resolving technical issues in a calm and empathetic way with workers and claimants who may be anxious or distressed to ensure Medial Panel hearings can proceed as scheduled, ensuring the timely resolution of disputes
• This position may require occasional availability for after-hours and weekend work to support training sessions, meetings, events and other ad hoc operational needs
• Please note – this role will involve the review of medical and incident information

Please ensure you review the Position Description on the WorkSafe Victoria Careers site for additional information on accountabilities for this role.

About you

You are resilient. You thrive in fast-paced environments and can remain composed and positive under time pressure. You bring strong administration support skills, supported by proficiency in Adobe, SharePoint and Lotus, enabling you to manage information, documentation and digital workflows with confidence. You demonstrate the ability to stay steady and solutions-focused when working with individuals who have experienced workplace injury. You are able to maintain professionalism, empathy and clear communication. You are a capable problem solver who can assess issues quickly, identify practical solutions and take initiative when working autonomously. Your positive attitude, and commitment to high-quality service makes you a valuable contributor to a team that relies on reliability, and strong interpersonal skills. Further you will also possess:

• Practiced client service experience and commitment to the provision of quality customer service
• Effective time management and organisational skills
• Strong computer skills including Microsoft Word, Outlook, Skype for Business
• Proven ability to work in a highly productive operational team
• Experience in a similar environment (legal, medical or government) is advantageous and will be taken into consideration

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What’s next?

Applications close 11:00pm, Thursday 11th June. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

In addition to your CV, a cover letter is highly encouraged.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Talent Acquisition Specialist, Brittany Walker via email – ***email_hidden***.