Customer Service Officer

Closes: 03 June 2026

Classification: Administrative Services Officer Class 3

Salary: $78,755 - $84,284 plus superannuation

Position No: 15377, Several

Directorate: City and Environment

Advertised (Gazettal date): 27 May 2026

Contact Officer: Sian Osullivan on ***email_hidden*** or (02) 6205 0937

Details: The Building Services Team within Access Canberra is seeking highly motivated individuals for our Customer Service Officer positions. The successful applicant/s will provide high quality customer service to clients and members of the public in relation to land, planning, building and related regulatory and operational activities. This can include answering calls via the Customer Service Contact Centre and working on a public counter, assisting in the resolution of issues that arise in the lodgement of building applications, construction occupations licensing applications and other associated processes. Other duties include scanning and/or uploading documents and plans into the electronic filing system, maintaining paper and electronic records, preparation of routine less complex correspondence and receiving public money.

Eligibility/Other requirements: Applicants must have well developed telephone and written communication skills, including excellent spoken and written English. This position does not involve direct supervision of personnel.

Notes: This is a temporary position available immediately for a period of eight weeks, with the possibility of extension up to 12 months and/or permanency. A merit pool will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: Review the Position Description to understand the role and its responsibilities. Your suitability for the role will be evaluated based on your skills, knowledge, and Behaviour in relation to these duties. Submit the following:

• A written application (up to two pages) in the form of a pitch, demonstrating your ability to perform the role’s duties and responsibilities at the specified level. Do not directly address the Selection Criteria listed in the Position Description.
• A curriculum vitae
• Contact details for two referees, including your current supervisor or manager.

Applications should be submitted .

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

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Note

This is a temporary position available immediately for a period of eight weeks, with the possibility of extension up to 12 months and/or permanency.