Customer Service and Administration Officer

Division/Section: Business Services / Commercial & Financial Services

Position Type: Fixed Term Full Time, June 2026 – May 2027 (9 day fortnight, 36.25 hours/week)

Salary Range: LGO2 ( $67,410 - $73,404 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Tuesday 9 June 2026.

About The Role

We are seeking a detail-oriented and customer-focused professional to join our team in a dynamic administrative support role. In this role, you will deliver exceptional customer service while supporting a range of administrative functions, including maintaining rates and property records, generating accurate Property Search reports within strict timeframes, and updating land ownership and water connection databases. You will also assist in coordinating supplementary rate notices, managing system data, and supporting monthly billing processes.

The position also involves handling financial transactions such as journal adjustments, payments, direct debits, payroll deductions, and refunds, while investigating and resolving customer payment discrepancies. You will respond to enquiries across multiple channels regarding rates, water billing, and utility charges, ensuring accurate and timely outcomes. This is an excellent opportunity for a highly organised individual who thrives in a fast-paced environment and is committed to delivering high-quality administrative and customer service support.

About You

• Relevant qualification and/or 3+ years’ experience in customer service or administration
• Experience working in a fast-paced, team-based environment
• Strong communication skills with ability to handle customer enquiries professionally
• Good understanding of policies, procedures, and problem-solving
• Proficient in Microsoft Office and administrative systems
• High attention to detail, organisation, and time management
• Resilient, adaptable, and able to work independently and collaboratively

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Kaydon

Contact Email: ***email_hidden***

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

• Customer Service and Administration Officer - Position Description.pdf