Administration & Rostering Officer

Company Description

Bunya Care Disability Services is a locally owned and operated NDIS registered provider supporting participants in the Toowoomba and Kingaroy regions. The organisation focuses on delivering person-centred disability support that promotes independence, dignity, and community participation. As a growing provider, Bunya Care values reliable, compassionate team members who are committed to high-quality service. Team members work closely with participants, families, and other stakeholders to ensure supports are responsive, safe, and aligned with NDIS standards.

Role Description

The Admin & Rostering Officer is a full-time, on-site role based in Toowoomba City, QLD. This role is responsible for coordinating and maintaining staff rosters to ensure appropriate coverage for participant supports, including managing shift changes, replacements, and emergencies. Day-to-day tasks include performing general administrative duties, maintaining accurate records and databases, preparing documentation, and supporting the management team with reporting and compliance requirements. The role also involves responding to participant and staff enquiries, providing high-quality customer service, and liaising with support workers to confirm availability and shifts. The Admin & Rostering Officer will collaborate with colleagues to streamline processes, meet deadlines, and ensure that services are delivered efficiently and in line with NDIS and organizational standards.

Duties include

- Ensuring that all rosters are input into Brevity 6 weeks in advance

- Following base roster template designed by Service Managers

- Working with Staff to ensure Rosters are filled

- Creation of monthly compliance books for SIL Homes

- Delivery of books and collection of previous months

- Scanning and Electronic filling of compliance documentation

- Ability to assist with Support Work shifts if business cannot fill them

- Assisting with Intake of new participants

- Providing Admin support to SDM’s and Operations Manager for any additional tasks required

To Be Successful in This Role, You Will Ideally Have:

- Demonstrated knowledge and experience in leading and managing rosters.

- In-depth understanding of the NDIS framework and the NDIS Act.

- In-depth understanding of the SCHADS Award and ensuring efficient and effective rostering.

- Experience in management, including team leadership and operational oversight.

- High-level skills in employee engagement, including working alongside a young and enthusiastic management team.

- Excellent communication skills—written, verbal, and digital—with strong attention to detail.

- The ability to lead change and introduce, implement, and monitor continuous quality improvement.

Qualifications

• Strong general administration and administrative assistance skills, including data entry, document management, and use of office software.
• Excellent communication and customer service skills to interact professionally with participants, families, and colleagues.
• Proven organization skills, with the ability to manage competing priorities, deadlines, and time-sensitive roster changes.
• Experience with rostering, scheduling, or workforce planning in disability, community, or health services (or similar environment) is highly regarded.
• Proficiency with Microsoft Office and familiarity with client or rostering management systems.
• Ability to work accurately under pressure, maintain confidentiality, and follow policies and procedures.
• Relevant qualification in business administration, health, community services, or a related field, or equivalent experience.
• Understanding of, or willingness to learn about, NDIS frameworks and person-centered support principles.

TO APPLY, please email our operations manager matt via ***email_hidden*** or call 0476 413 653 to discuss