Salesforce Tech BA

Employment: Permanent Role

Experience: 7+ years

Location: Sydney, Australia - Hybrid

Eligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).

Must-Have

• Salesforce Industries (Comms Cloud) Implementation experience
• Telecommunication Industry Background
• Ability to communicate effectively with both technical and non-technical stakeholders
• Knowledge of CPQ, Order Management, EPC and CLM on Vlocity
• Familiarity with Agile/Scrum methodologies

Responsibility of / Expectations from the Role

• Collaborate with business stakeholders to gather, analyse, and document business and technical requirements
• Translate business needs into functional and technical specifications for Salesforce solutions
• Work closely with Salesforce developers, architects, and QA teams throughout the SDLC
• Support configuration and customization of Salesforce Sales Cloud (e.g., Leads, Opportunities, Accounts, Reports, Dashboards)
• Create process flows, data models, user stories, and acceptance criteria
• Participate in sprint planning, backlog grooming, and UAT support
• Identify gaps, propose process improvements, and recommend best practices
• Ensure solutions align with Salesforce platform capabilities and business objectives
• Support integrations between Salesforce and external systems (ERP, marketing tools, data platforms, etc.)

Good-to-Have

• Salesforce certifications (e.g., Salesforce Business Analyst,
• Exposure to other Salesforce clouds (Sales, Service Cloud)
• Experience with APIs, integrations, and data migration
• Strong analytical and problem-solving skills

Please drop your CV to ***email_hidden***