Recovery & Settlements Consultant

Recoveries and Settlements Consultant – 12 Month Secondment

Brisbane, Melbourne or Toowoomba

Are you a confident communicator with strong customer focus and a talent for negotiation? Do you enjoy working in a fast-paced environment where you can make a real impact?

We’re looking for proactive, detail-oriented individuals to join our Recoveries and Settlements team supporting our consumer brands. In this role, you’ll manage a portfolio of claims, identify recovery opportunities, negotiate fair settlement outcomes, and support positive outcomes for customers and stakeholders.

This is a great opportunity to build capability in a specialist area, contribute to meaningful business outcomes, and be part of a supportive team focused on delivering the best possible results.

What Success Looks Like

In this role, success means balancing customer experience with commercial outcomes. You’ll be someone who can manage competing priorities, make informed decisions, communicate confidently, and identify opportunities to improve recovery and settlement results while maintaining quality and accuracy.

What You’ll Do

• Manage a portfolio of claims across recoveries and settlements
• Identify and maximise recovery opportunities
• Negotiate fair settlement outcomes with customers and third parties
• Review claim information and estimates to support accurate decision-making
• Deliver a high standard of customer experience across all interactions
• Handle inbound calls from customers and third-party insurers
• Resolve complaints professionally and with empathy
• Maintain accurate claims records in line with policies and standards
• Support team performance and continuous improvement initiatives

Role details

• 12-month contract commencing 6 July 2026
• Full-time, Monday to Friday, 8:30am – 5:00pm
• Hybrid working with up to 4 days work from home per week (leader discretion)
• 5 weeks in-office training plus 2 weeks supported onboarding
• Limited WFH during training depending on business needs
• Locations: Melbourne, Brisbane or Toowoomba

What You’ll Bring

• Strong customer service skills with a focus on positive outcomes
• Excellent communication skills, both written and verbal
• Confidence in negotiation and conflict resolution
• Strong attention to detail and accuracy
• Ability to analyse information and make sound decisions
• Resilience and composure under pressure
• Strong organisation and ability to manage competing priorities
• Proactive, results-driven mindset
• Collaborative approach and team focus
• Experience in claims, insurance, complaints, recoveries or similar (highly regarded)

What We Can Offer You

• A supported learning environment with training and coaching
• Salary: $83,400 including 12% super
• Flexible work arrangements: a hybrid working model that lets you work from home and the office.
• Study support: we encourage ongoing learning and offer study support to eligible employees.
• Parental leave: 20 weeks of paid parental leave for primary carers.
• Wellness programs: including discounts on health insurance and gym memberships.

Note: Specific benefits may vary depending on role, level, and location.

Chase the Sun – Apply Now!

If this sounds like the opportunity you’ve been looking for, apply online today!

At Suncorp, we’re committed to building futures and protecting what matters. We embrace diversity and encourage you to apply—even if you don’t meet every requirement. We’d love to hear from you!

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation.