Technical Operations Officer (Shift)

Technical Operations Officer (Shift)

Level 3 $86,439 - $92,795 PSCSAA +24% Shift Allowance

Subiaco

Technology Services

Fixed Term - Full Time

26/073

2026-06-09 9:30 AM

The Organisation

Lotterywest is uniquely the only Government owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA.

Lotterywest is also the employing agency for Healthway, the only State Government department dedicated to health promotion. For over 30 years, Healthway has funded projects and research to inspire Western Australians to live healthier lives.

About the job

1x Full Time Fixed Term 12 months with the possibility of extension

Note that this is a shift position and you may be scheduled to work on weekends and public holidays

If you are a technically minded and detail-oriented person who loves monitoring real time data and the shift worker schedule, then this is for you.

Reporting to the Manager Server Room, this role significantly contributes to the efficient and effective monitoring of our gaming system. Working in a shift environment over a 7 day period, your key focuses are:

The role has the following key areas of focus:

• Customer service – Provides high levels of customer service with a strong focus on customer satisfaction and high quality service delivery
• Technology support - Provides high levels of service desk support both internally and externally
• Technology reliability – Ensures internal and external technology systems are well supported
• Relationship management – Develops and maintains productive partnerships with internal and external stakeholders

We’re looking for

• A detailed oriented individual with the experience of understanding real time transacions, data communication, hardware, software, and both physical and on-line environments
• A relationship builder with strong stakeholder engagement skills.
• An analytical mind with the ability to identify and provide solutions during critical incidents

Why You’ll Love It

• Take on an opportunity to work behind the scenes in a gaming environment
• Work in a supportive and collaborative team.
• Make a positive impact on the WA community every single day.

What we Offer

Being part of Australia's only government-owned Lottery comes with a lot of responsibility, and we wouldn’t have it any other way. We own the outcome of our actions and by directly contributing to player safety and a more hopeful community life for Western Australians, working at Lotterywest is naturally rewarding for all involved.

Our workplace strives to provide an environment for you to feel valued and supported, so that you can help create the kind of positive impact we want to see.

Our employee benefits include:

• Purpose-led work in a flexible working environment
• Four weeks annual leave, with the ability to purchase additional leave.
• Additional public service holidays
• A focus on professional development
• An active wellbeing program and social calendar
• Quarterly volunteering leave entitlement
• A central Head Office location in the heart of Subiaco, with excellent access to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.

Sounds like you?

We’d love to see your application, please click on the apply button and follow the prompts. You’ll need to submit a PDF version of:

• A current resume/CV and,
• A cover letter outlining your interest in the role and addressing All Essential Criteria (no longer than 2 pages):

• Supported practises with the monitoring of real time transactions, data communication, hardware, software, and physical environmental systems in an On-line environment

• Good conceptual and analytical skills to be able to identify, resolve and record technical and operational problems when under pressure within a shift environment to achieve desired outcomes

• Demonstrated experience in identifying, analysing and providing evidence based solutions for recommendations on incidents and improvements

We will get in touch if you are shortlisted for this opportunity. If you would like to learn more, please reach out to Peter Piccirilli, Manager Server Room on 08 9488 6140.

Applying for a State Government role can look a bit different, so we do encourage you to read the attached Job Application pack to ensure your application sets you up to succeed.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact ***email_hidden***

Other Important Information

Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.

The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than six months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process.

To work with us, you must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.

Lotterywest may conduct further search activities at any stage of the recruitment process, if required, to supplement the field of applicants.

Substantive Statement

We celebrate diversity in all forms and strive to create a work environment where everyone feels respected, welcomed, supported and empowered to thrive. We are committed to fostering an inclusive workplace and community culture that encourages employees to be themselves.

We believe that a diverse workforce brings unique strengths, perspectives and experiences that are essential to helping us achieve our vision.

We seek and celebrate diversity and encourage applications from all backgrounds and lived experiences including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.

Stay safe online

We will only contact you from our @lotterywest.wa.gov.au email domain. We encourage you to be aware of cyber safety, and if you receive an email related to your application, not from the official domain, please send the details to [email protected]

Late Applications

Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time.

filler