PoCT Customer and Product Support Officer
NSW Health
Employment Type: Permanent Full Time
Position Classification: Technical Assistant Grade 2
Remuneration: $64,364.88 - $66,830.31 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ664037
Location: Westmead
Applications Close: 09 June 2026 - 11:59pm
About the opportunity
To work as part of a dynamic team providing support to the Point of Care Testing (PoCT) coordinators, laboratory and clinical staff, in NSW Health hospitals across metropolitan and regional NSW.
In this role you will provide administrative support within the team, with interested applicants able to expand their skills in training delivery and technical support, under the supervision of PoCT Coordinators.
The PoCT team has a patient focused approach, with the goal of developing individual team members to form and contribute from their unique skillset.
What you'll be doing
To perform, under supervision, a range of scientific, technical and customer support services for laboratory-based and clinical staff, to deliver a patient-focused service
What we can offer you
Financial Benefits - Generous salary packaging options and other fringe benefits
Work-life balance - Up to 12 additional days off per year in addition to Annual Leave (for full-time employees)
Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning
Health & wellbeing - Fitness Passport gym discounts and Employee Assistance Program (EAP) for staff and families.
Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:
- Experience in customer service or administrative positions, with demonstrated experience in a health care setting and/or qualifications in science.
- Ability to work independently and within a team environment with the ability to maintain high quality work output while managing competing priorities.
- Demonstrated organisational skills with the ability to prioritise work and manage competing priorities.
- Demonstrated problem solving skills, combined with the ability to investigate and escalate problems where identified.
- High level interpersonal skills and demonstrated ability to communicate with multiple stake holders.
- Demonstrated high level of PC skills, including being able to use programs like word processing and spread sheets and/or a specialist application/software.
Current unencumbered NSW (Class C) drivers licence and the ability / willingness to work across various locations / sites as required.
Information for applicants
NSW Health Pathology is an equal opportunity employer committed to an inclusive workplace. We value, and welcome all suitably qualified applicants regardless of age, background, disability, sexual orientation or gender identity.
NSW Health Pathology is committed to providing accessibility and reasonable accommodations and ensuring our recruitment process is flexible, inclusive, and free from barriers, promoting equal opportunities for all to succeed. Please reach out if you need adjustments.
NSW Health Pathology is committed to growing the Aboriginal workforce in public health. For Aboriginal candidates, support is available through the Stepping Up website
You must have valid working rights in Australia for the duration of the appointment to be eligible to apply.
All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2026_004 for more detail. The preferred candidate may be required to undergo a functional assessment prior to appointment.
An eligibility list may be created for similar vacancies in the future.
We encourage applicants to submit responses that reflect their own experiences and perspectives. Please note that applications that appear to be generated by AI tools or copied from external sources may not be considered.
Need more information?
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3) For role related queries or questions contact Donna Barbaro on ***email_hidden***
To learn more about NSWHP please visit “Life at NSW Health Pathology” or connect with us on LinkedIn !
