Communications Specialist

MECCA’s Communications team plays a key role in keeping our Customer Care team informed, connected and empowered to deliver exceptional customer experiences. We’re looking for a Communications Specialist to support internal and customer-facing communications across Customer Care, while helping drive alignment with our other frontline teams.

The Role You Could Play

Reporting to the Head of Communications, you will help develop and support Customer Care communication strategy, helping drive alignment across MECCA’s frontline teams. You will:

• Manage Customer Care internal communications across channels including newsletters, Microsoft Teams, town halls, EDMs and leadership updates

• Develop customer-facing communications including templates, key messaging, knowledge base content and escalation responses

• Partner with stakeholders across Customer Care to communicate operational updates, campaigns and business changes

• Support crisis and issue management by identifying potential reputational risks and contributing to proactive communications planning

• Coordinate internal engagement initiatives, events and frontline communications projects across office-based and remote teams

What You Will Bring

You are a proactive and adaptable communications professional who thrives in a collaborative, fast-paced environment and enjoys building strong stakeholder relationships. Ideally, you will bring:

• A background in internal communications or customer communications

• Experience working within retail, customer care, corporate communications or fast-paced customer-focused environments preferred

• Strong written communication skills with the ability to write in MECCA’s tone of voice

• High attention to detail with strong organisational and prioritisation skills

• Ability to identify reputational and operational risks and communicate effectively in sensitive situations

Your Life At MECCA

Whilst we are focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Some of our other team member benefits include:

• Professional development programs and first-class digitised learning offering

• Health and well-being initiatives

• Reward and recognition programs

• Access to bonus and incentive programs

• Access to quarterly product allowance

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.