Unit Receptionist - Emergency Department

Your Role at St John of God Geelong Hospital

Be the friendly face of our Emergency Department, we are seeking a reliable, skilled, and welcoming Unit Receptionists to join our busy Emergency Department on a permanent or casual basis.

This role is ideal for someone who thrives in a fast-paced healthcare environment and enjoys being the first point of contact for patients, families, and clinicians.

You will act as the first point of contact for patients, families, and clinicians, providing a professional and supportive service.

Shift information:

• Permanent role – 30 hours per week, rostered across a 24/7 schedule
• Casual opportunity also available
• Monday to Saturday, as required

The successful applicant must be flexible and available to cover annual and sick leave across weekdays and Saturdays.

The Position

• Welcoming and assisting patients and visitors.
• Managing appointments and maintaining an efficient waiting room.
• Acting as the first point of contact for the service.
• Answering telephone calls promptly and professionally.
• Providing high-level secretarial and administrative support.
• Supporting clinicians and allied health professionals.
• Liaising with hospitals, referrers, and other healthcare providers.
• Efficient and confidential management of patient data, appointments, procedures, clinical files, correspondence, and accounts.
• Managing incoming and outgoing mail, emails, and faxes.
• Maintenance of patient records and files.
• Additional administrative duties as required.

You will have knowledge of medical terminology and experience in the health industry is a must and ability to deliver exceptional customer service.

To succeed you will provide an outstanding level of customer service both face-to-face and via telephone, supporting families during an important and sensitive time in their care journey.

and demonstrate ability to work unsupervised and as part of a team.

Above all, customer service will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $60,173 to $61,903 per annum (pro rata for part time), plus 12 % superannuation
• Salary: $37.94 to $ 39.03 per hour m(inclusive of casual loading), plus 12 % superannuation
• Permanent part time role and Casual role available
• We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses – up to $18,550 as a permanent employee and a percentage of your earnings as a casual .
• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Dynamic multidisciplinary team

For enquiries contact Rachael Lukasek | Emergency Department Clerical Team Leader on ( 03) 52 158 737.

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.