Head of Customer Experience

BioPak is hiring a Head of Customer Experience. And this isn't a "manage the queue" kind of role.

This is a once-in-a-career opportunity to define what easy to work with actually looks like — then make it real, at scale, across two countries, with a team of ~50 behind you.

WHAT MAKES THIS ROLE DIFFERENT

You're not inheriting a finished function — you're architecting it. Workflows, culture, technology, standards. It's yours to shape.

You'll co-lead a full order-to-cash transformation, partnering with Technology on AI, automation, CRM, and self-service platforms that will redefine how customers experience BioPak.

You'll build and lead a geographically distributed team across Australia and the Philippines — creating a unified, high-performing culture that transcends time zones.

You'll have a genuine seat at the table — reporting to the Managing Director, influencing the long-term CX roadmap, and working with a leadership team that backs bold ideas and invests in making them happen.

WHY BIOPAK?

BioPak is one of Australia's most purpose-driven businesses — a leader in sustainable packaging, trusted by companies across the country to deliver quality, reliability, and outstanding service.

We're growing fast, thinking big, and ready to invest in the right leader to take customer experience to a level the industry hasn't seen before.

If you're a senior CX leader with 7+ years' experience, a proven track record building high-performing distributed teams, and a passion for AI-driven transformation — we'd love to hear from you.

Sydney-based | Team across Australia & Philippines

Apply now or reach out directly to learn more.