Customer Service Executive

We're hiring: Customer Service Executive | BioPak | Bondi Junction, Sydney

At BioPak, we're on a mission to eliminate single-use plastic — and we need passionate people to help us get there.

If you thrive in a fast-paced environment, love solving problems and genuinely care about delivering exceptional customer experiences, this one's for you.

What you'll be doing

Handling inbound sales enquiries and customer support via phone & email

Supporting key accounts and resolving escalations with confidence

Managing CRM data with accuracy and ownership

Collaborating with the Customer Care team on delivery issues

Championing our most valued customers through our Watchlist program

What we're looking for: A customer-obsessed communicator

CRM savvy and tech comfortable

Cool-headed under pressure

Detail-oriented and great at prioritising

Open to feedback and hungry to grow

Why BioPak?

Gym membership — fully covered by us

Friday office lunches every week

Real investment in your development and career growth

Beautiful Bondi Junction office with a stocked kitchen and a crew that actually has your back Work that means something — every day

We're not just a packaging company. We're a certified B Corp on a mission to accelerate the world's transition away from single-use plastics. Every product we make is designed to leave the planet better than we found it.

Our Giveback Fund supports environmental and social initiatives that align with our values — because doing good business and doing good in the world aren't mutually exclusive.

With our own house of sustainable brands and a published Impact Report holding us accountable to real change, you'll always know exactly what you're contributing to.

Read our Impact Report and learn more → biopak.com

This isn't just a customer service role. It's a chance to be part of a movement.

#BioPak #Hiring #CustomerService #Sydney #BondiJunction #Sustainability #JoinTheCrew #CustomerExperience