Senior Employee Services Officer - Employment Transactions

Classification: Administration Officer Level 6

Employment type: Full Time Exempt positions available (contract up to October 2026) with possibility of extension

Hours per week: 38

Remuneration: Salary relative to experience and ranges from $83,554.59 - $85,530.07.00 per annum plus 12% superannuation

Location: Preferred location either St. Leonards or Charlestown, however other NSW Health locations can be considered – flexible hybrid working, with regular scheduled time in the office each week

Applications close: 11:59pm, Wednesday 3 June, 2026

HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity

Join our team and play a key role in delivering high-quality employment transaction and payroll services that support the NSW Health workforce.

In this role, you will operate with a high degree of autonomy, managing your day-to-day priorities while delivering accurate and timely employment transactions services. You will bring sound knowledge and application of NSW Health awards, legislation, policy and procedures, ensuring compliance and consistency across all activities.

As a senior employee services officer you will focus on delivering exceptional customer service. You will provide responsive, professional and solution-focused support to a wide range of stakeholders, ensuring enquiries are managed effectively and with a high standard of care. Your ability to communicate clearly, build trust, and navigate complex issues will be critical to enhancing the overall customer experience.

You will also contribute to resolving complex matters, support capability uplift across the team, and help drive continuous improvement to meet service objectives and deadlines.

This is an opportunity to apply your specialist knowledge, deliver meaningful customer outcomes, and contribute to a high-performing, customer-focused Employee Services environment.

More information about the role is available in the Position Description.

If you’d like to learn more about the Senior Employee Services Officer – Employment Transactions role, we’d love for you to join our upcoming virtual microsoft teams information session.

Date: Monday 1 June, 2026

Time: 1pm to 1:30pm

You can join via the link or Meeting ID provided below. We hope to see you there!

Meeting ID: 425 520 485 392 10

Passcode: Lf78fX7A

Link: https://teams.microsoft.com/meet/42552048539210?p=Xw6EYgRF84J0de0uSz

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits

We reward our employees with a terrific range of benefits, including:

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community.

Please note some benefits may only apply to certain employment types.

How to apply

• Click Apply Now at the top of the page.
• Attach your resume and a cover letter addressing the essential requirements/Public Sector Capability Framework outlined in the position description

Applications without a cover letter addressing the essential requirements will not be considered. Your cover letter must be tailored in line with the position description for the role. For further information on how to prepare your application Writing your application | Find your next role in the public sector I Work for NSW

Additional information

• Applicants will be assessed against the essential criteria in Position Description
• If successful following the application close date, you will be required to attend interview as well as reference checks
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.

Contact information

Please contact ***email_hidden*** if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 367.

For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact [email protected]

Support is also available through the Stepping Up website.

Please let [email protected] know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.

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