Telephonist (Lvl 1)

Requisition ID: REQ662346

Employment Type: Permanent Full Time/Part Time or Casual

Remuneration: $28.68 - $32.37 per hour + 12% Superannuation + Salary Packaging

Location: Bankstown-Lidcombe Hospital

Applications close: 08/06/2026

Contact: Aishwarya Shivagurunathan - A/Emergency Department Clerical Manager - Email on ***email_hidden*** or Call (02) 9722 8000

Please note: A current influenza (flu) vaccination is a mandatory requirement for appointment to this position.

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

Become the voice that keeps Bankstown Lidcombe Hospital connected, supporting critical communication that truly matters.

• Central communication role — Manage vital incoming calls, emergency alerts, and hospital-wide messaging with confidence.
• Meaningful daily impact — Help patients, staff, and external partners stay connected when it counts most.
• Fast‑paced teamwork — Contribute to a collaborative environment where every action supports patient care.
• Operational support expertise — Assist with staff paging and essential communication tasks across the hospital.
Customer‑focused excellence — Bring strong communication skills and a positive mindset to a team that values reliability and professionalism.

Are You the Right Fit?

Bring your communication strengths to a role where reliability, teamwork and calm under pressure truly make a difference.

• Strong communicator — Confidently handle high‑volume calls, emergency alerts and sensitive interactions with clarity.
• Customer‑focused mindset — Provide professional, supportive service to patients, staff and external partners.
• Thrives under pressure — Stay composed and effective in a fast‑paced hospital environment.
• Team‑oriented approach — Contribute positively to a collaborative culture that keeps operations running smoothly.
• Flexible availability — Comfortable working a 24/7 rotating roster, including weekends and public holidays.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

• Demonstrated ability to work a 24-hour, 7-day per week rotating roster, including weekends and public holidays.
• Effective communication, interpersonal, and customer service skills, including liaising with staff and internal/external stakeholders via written, verbal, email,and telephone
• Capacity to work under broad supervision and manage a diverse range of tasks as an effective member of a team in a high-pressure, high-volumeenvironment.

• Ability to contribute positively to a supportive team culture, demonstrating initiative, judgment, and adaptability while fostering a collaborative and respectfulwork environment. How do you approach maintaining positivity and supporting your colleagues in a busy and high-stress environment?

If you’d like more details, we’re here to help.

• Position Information
  • Applicants will be assessed against the criteria in the Position Description.
• How to Apply
  • Read our application guide and tips for improving your application.
• Diversity, Culture & Inclusion
  • We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact [email protected]
  • We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
• Aboriginal Workforce
  • For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact [email protected]. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

• Financial Perks
  • 12% superannuation
  • Salary packaging and novated leasing via Smart Salary
  • Annual leave with 17.5% leave loading (for full-time and part-time staff)
  • One extra day off each month for full-time employees
• Work-Life Balance
  • Flexible work options, including hybrid and varied hours (depending on the role)
  • Paid maternity and parental leave
  • Generous leave options like long service and carers leave
• Grow Your Career
  • Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
• Health & Wellbeing
  • Discounted gym membership through Fitness Passport
  • Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)

  • Wellbeing programs that promote mental health, resilience, and balance

Additional Information

• Temporary visa holders
  • May be considered if no suitable citizen or permanent resident is found.
• Vaccination Requirements
  • All staff must meet NSW Health’s vaccination and screening requirements before starting.
• Child Safe Employment
  • South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

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