Client Experience Advisor

About Grace Group

The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.

Do you have a passion for customer service and enjoy working in a team environment?

Looking for a role that offers hands-on experience with a clear pathway into sales and account management?

We’re seeking a motivated individual to join our team, where you’ll play a key role in delivering exceptional service to our clients while supporting sales initiatives that drive business growth.

This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily customer service duties. It is essential that you are self-driven and attentive to details as this position will be involved with:

What you’ll be doing

In this role, you’ll provide efficient, accurate, and timely support to our clients and internal teams. Your day-to-day will include:

• Managing incoming calls via front reception and directing them appropriately
• Responding promptly to customer enquiries and resolving complaints with care
• Supporting clients with onboarding and promoting Grace’s full range of offerings
• Assisting with web training related to our processes
• Supporting branch account sales initiatives and programs
• Maintaining and updating Salesforce records
• Contributing to team efforts to achieve monthly sales and service targets

What we’re looking for

To succeed in this role, you’ll bring:

• Previous experience in a customer service role (office or contact centre preferred)
• Strong communication and problem-solving skills
• Attention to detail with sound data entry and administrative experience
• A proactive, self-driven approach with the ability to take ownership of your work
• A positive attitude and genuine passion for delivering great customer experiences

What's In It For You

• Competitive salary + superannuation
• Flexible work arrangements – hybrid
• Career development – mentoring, training, and internal mobility
• Employee rewards and recognition – including Perkbox membership, paid personal development, EAP wellness program, novated leasing, and more
• Inclusive culture – we celebrate diversity and welcome all backgrounds